|
|
|
|
Joined: Feb 2017
Posts: 23
Member
|
|
Member
Joined: Feb 2017
Posts: 23 |
A customer is having an issue with dropping calls that are transferred. Rejected calls are sometimes sent to voicemail and sometimes disconnected.
All phones (approx. 45 6011s/6021s) are on the same network and the SCMc is on v2.1.
When transferring, occasionally calls will get 'lost' when the call is being retrieved. The caller will either be disconnected or left on hold. The issue is not reliably replicated and does not happen often.
The screen will display 'disconnected' when this happens.
Samsung support requested the system be upgraded to v2.2 but I do not see a reference to this in the release notes.
Anyone else have an issue like this?
Using the reject softkey for an incoming call, sometimes the caller is rejected and sometimes the caller is sent to voicemail.
Is there a place to define the action for this reject softkey?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2007
Posts: 91 Likes: 1
Member
|
|
Member
Joined: Mar 2007
Posts: 91 Likes: 1 |
For the Reject softkey to go to voicemail, in Configuration->Service->Feature Service->Service Activation, activate Preset Call Forward DND to voicemail. The reject presents the call as DND.
|
|
|
|
Forums84
Topics94,562
Posts640,147
Members49,863
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
27
guests, and
70
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
