sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Nortel Telephones & Systems Nortel dr5.1 phones resets

We have a customer who is having issues with their nortel Dr5.1. When they perform an inbound / outbound call on any phone, then put call onhold, then select a different line the phone would reset/reboot. we tried to reboot the system, swapped lines to isolate issue but issue unresolved. we attached photos and a video to help.

We believe the system has failed but it is possible that we can factory default to resolve.

See photos and video below.

https://drive.google.com/file/d/1GmHA8Uv4bgV_IEDkrfJC5M4z_HYZBn9r/view?usp=sharing
https://drive.google.com/file/d/10wUvro9Zn6m7xzjUUJv5DRS7nVW5ikba/view?usp=sharing
https://drive.google.com/file/d/1L4ObnuyefDcE7fnrRt5v5Tahcp97a69A/view?usp=sharing
https://drive.google.com/file/d/1v2bxW66EcYUdwRanByP6HQNVhJCjt9dH/view?usp=sharing
https://drive.google.com/file/d/1GMZpd75fDH3DG1a15XGJZz4wrnD6DY7g/view?usp=sharing
https://drive.google.com/file/d/1cdqloyiO8nTmuJmQ47zyKgAWGA-mIV35/view?usp=sharing
https://drive.google.com/file/d/1g8bPJNvuj60SDWWRCN-m15UcIfDMrJwJ/view?usp=sharing

That is just a 3x8 Norstar. Definitely do a factory default and reprogram. It should not take long on a 3x8 to program the whole system.
And if you need to scan the programming first to make notes on how it is programmed before you default - that should not take long either.

Will that fix the problem? Only trying it will give you the answer.

Only saying that because a quick default and reprogram is fast and will give you the answer quickly.

thanks for the response. we are not programmers. do you know of a reputable service who can offer remote support?

A tech can program your system in under an hour onsite.......it would take much too long to do it remotely therefore more expensive.
You live in a big city so shouldn't be hard to find a Nortel vendor.

suisse:
Check your private mail.