I have a 2 MB .wav or .mp3 file that I want to use as a voicemail greeting on a CallPilot release 4.0 system. Our IT dept is demanding that I provide the file in .vbk format. Please advise if there are any converters out there on the Internet, or if someone has a moment to convert the file for me?
As the manual (page 59 stated) states:
To convert a .wav file to a .vbk fileCallPilot 100/150 only supports a .vbk file import. It is possible to convert the recorded greeting,
prompt, or name .wav files into .vbk files using the CallPilot Player. The recorded greeting,
prompt, or name must be in the following .wav format before you convert it to a .vbk file:
• Bit Rate - 8 KHz
• Audio sample size - 16 bit
• Channels - 1 (mono)
• Audio format - PCM
1 On the File menu click Open.
The File Open dialog box appears.
2 Select the .wav file you want to convert and click Open.
3 On the File menu, click Save As.
The File Save dialog box appears
4 In the File Name box, type a name for the file, select a folder to keep the file in, and then click
Save. Save the file as a .vbk file.
You really should contact an Avaya Dealer in your area to service your system. Especially if your Off-Shore I.T Department cannot service your needs.
If you filled out your user profile, perhaps someone can help find a dealer in your area...Canada is a big area and not all companies service the entire country!