atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems StarTalk 180 Auto Attendant / Voicemail system

Hello,

My name is Allan. I live in Belfast, Northern Ireland. I hope this thread post finds you all well.

At the end of January, I purchased a Meridian/Norstar/Nortel 'Compact Plus' PBX system, together with a ‘StarTalk 180’ Auto Attendant / Voicemail system. These were installed at my home address, which has 1 analogue line connected, in mid-February.

I have been able to complete an initial set-up of the whole PBX system myself. Everything is functioning correctly. However, I’m afraid there is one setting I cannot seem to find a way of adjusting, despite my tireless efforts trying to find out exactly how. Specifically, I wish to change the number of rings, before a mailbox answers a call.

Here’s a basic overview of my PBX system:

Room 1 – extn: 225 (this has been assigned the General Delivery Mailbox – 225)

Room 2 – extn: 221 (this has been assigned a Personal Mailbox – 221)

Room 3 – extn: 228

Room 4 – extn: 227

Room 5 – extn: 222 (this has also been assigned a Personal Mailbox – 222)

Room 6 – extn: 223

Room 7 – extn: 224

I have set the 3 mailboxes, to each answer after 6 rings. I would like to increase the number of rings assigned to the General Delivery Mailbox/extension 225, to 8.


CCR map:

Home Menu:

Press 1 – extn: 222

Press 2 – extn: 225

Press 3 – extn: 221


/ Path 1 – xfer to extn: 222

/ Path 2 – xfer to extn: 225

/ Path 3 – LvMsg on extn: 221 / Destination – Disconnect from StarTalk

I hope what I’ve said makes some sort of sense. I would be very grateful for any help or instruction you can offer to me.

I look forward to hearing from you very soon.

Thanks In Advance,

Allan.

HI! There, I believe you are looking for Call Forward No Answer , that is programmed from the Tel. system Pbx,,,Under Telephone or/Terminal Programming U have to scroll down till u find CFW No answer change the number of rings ,,but not less the the AA is set for. Happy ST. Patrick , Have a Green 1 on Me.

You say x225 has been assigned the GD MB.
You say you have set 3 mb to ring after 6 rings - that means that you know how to change the number of rings.
But I am guessing that for the Gen Del you can't get it to change.

May I guess that you created a mailbox 225 for x225.

To assign the Gen D mb to x225 you need to delete mb 225 and then assign Mail Box 100 to x225.
Mail Box 100 is the Gen Del Mail Box number.

Delete mb 225.
Then do a change on mb 100.
When it asks for Ext: put in 225.

Then when you follow ATechguy 's instructions to increase x225 Forward No Answer to 8, then it should work for you.

Thks NTlayoff,, I was in too much of a hurry to thoroughly read all the details, working my Vehicle today.