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Joined: Mar 2018
Posts: 345 Likes: 1
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Joined: Mar 2018
Posts: 345 Likes: 1 |
I have a customer with a DXP Plus. every once in a while a call will ring in and the phones will ring, the customer will try to answer and they will only get dialtone. The person calling in hears a couple of rings, and then silence. I have replicated this one time. The provider has the hunt group set correctly, they do not have call waiting, or telco provided voicemail turned on. When I replicated the problem I was connected to the system and could see the realtime smdr records. there was no indication that the call that I placed that failed was ever seen by the smdr recorder.
The Cloud is just someone else's computer!
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Is it possible the caller hung up or was disconnected?
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Joined: Mar 2018
Posts: 345 Likes: 1
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No. I experienced this as a caller into the system.
The Cloud is just someone else's computer!
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Is it PRI or Pots. Who is the carrier?
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Dec 2007
Posts: 6,837 Likes: 26
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,837 Likes: 26 |
Have you followed: "Troubleshooting The DXPT1 Digital Carrier Transmission Option On The DXP Plus Digital Communications System"?
I will send you a PM with a link to view the document. The file also contains other pertinent information on the DXP Plus for you viewing pleasure
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Joined: Mar 2018
Posts: 345 Likes: 1
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Posts: 345 Likes: 1 |
Sorry I should have mentioned sooner that these are POTS lines.
The Cloud is just someone else's computer!
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Joined: Mar 2018
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And the Carrier is Charter Spectrum (local cable company)
The Cloud is just someone else's computer!
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Without seeing a Black Box capture it would be hard to diagnose. Could be a fluke programming corruption of one phone in the hunt group or a hardware issue with the SRV-PLS or CPU board.
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Joined: Mar 2018
Posts: 345 Likes: 1
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Joined: Mar 2018
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After playing musical lines. I believe that it may be isolated to an individual line card. possibly a single port on that card, but as they have more line cards than they are currently using I am going to fully take that one out of service.
The Cloud is just someone else's computer!
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Joined: May 2005
Posts: 951
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Joined: May 2005
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Line cards cost almost nothing. They usually dont fail this way but worth a shot
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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