Phone Systems


Previous Thread
Next Thread
Print Thread
Rate Thread
Dukane Starcall system error 01 #618820 04/12/18 06:40 PM
Joined: Apr 2018
Posts: 2
Esoteric Offline OP
Member
OP Offline
Member
Joined: Apr 2018
Posts: 2
Hey guys,

I work in IT for a school district and have recently inherited the support for this starcall system. Come to find out the contracting company that did the install 10 years ago is no longer around. With that said my Google-Fu has led me here due to a lack of any kind of documentation either kept by this school district or found online.

I am getting a system error 01 on the admin phone, I am trying to find some documentation pertaining to system codes to get me off in the right direction to troubleshoot this.

I have cleared the codes with 753# but it seems to come back consistently

I also have noticed that while said error code is in effect all of the Cpc-e cards lights are flashing

Also the time seems to be off while this is happening if that is any clue?

Any help appreciated,

Thanks guys

Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Re: Dukane Starcall system error 01 [Re: Esoteric] #618822 04/12/18 06:50 PM
Joined: Mar 2005
Posts: 2,710
usedphones Online Content
Admin
***
Online Content
Admin
***
Joined: Mar 2005
Posts: 2,710
Hello, Try doing a search for the equipment/code.

Re: Dukane Starcall system error 01 [Re: Esoteric] #618826 04/12/18 07:18 PM
Joined: Jan 2010
Posts: 151
tim10 Offline
Member
Offline
Member
Joined: Jan 2010
Posts: 151
Error code 1 is associated with an EEPROM error on the CPC card. The four flashing lights on the CPC card when the error message is displayed is normal. Do you have a copy of the RAPID programming software? We do still have some CPC cards for the your system available I will send you a p.m. with my contact information.

Re: Dukane Starcall system error 01 [Re: tim10] #618827 04/12/18 07:26 PM
Joined: Apr 2018
Posts: 2
Esoteric Offline OP
Member
OP Offline
Member
Joined: Apr 2018
Posts: 2
Yes please do send me your contact info, I did finally a service and installation manual buried deep in reddit, we eeprom it is. I will talk with our director and get back to.

Thank you for the response

Re: Dukane Starcall system error 01 [Re: Esoteric] #618828 04/12/18 07:28 PM
Joined: Dec 2007
Posts: 6,242
Professor Shadow Online Sleepy
Admin
*****
Online Sleepy
Admin
*****
Joined: Dec 2007
Posts: 6,242
According to the manual:

Error codes appear on the ATEL display if communication problems occur within the System. These codes display as "SYSTEM ERROR" followed by a two-digit error code.When an error code appears, write down the exact display and contact your system administrator or authorized Dukane distributor for assistance.

Dukane search leads to what appears to be the new owners(?)
https://www.carehawk.com/index.php#loaded

One location I found states:

ERROR CODE/PROBLEM/ACTION
01/ Configuration error/Intermittent connections inside the CCU. Contact the Distributor


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Re: Dukane Starcall system error 01 [Re: tim10] #618830 04/12/18 07:34 PM
Joined: Dec 2007
Posts: 6,242
Professor Shadow Online Sleepy
Admin
*****
Online Sleepy
Admin
*****
Joined: Dec 2007
Posts: 6,242
Originally Posted by tim10
Error code 1 is associated with an EEPROM error on the CPC card. The four flashing lights on the CPC card when the error message is displayed is normal. Do you have a copy of the RAPID programming software? We do still have some CPC cards for the your system available I will send you a p.m. with my contact information.

Thanks Tim...by the time I started researching and writing my post the problem was already handled by the resident expert.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Re: Dukane Starcall system error 01 [Re: Esoteric] #618881 04/13/18 11:58 PM
Joined: Jan 2010
Posts: 151
tim10 Offline
Member
Offline
Member
Joined: Jan 2010
Posts: 151
Did you get the PM? I'M using my phone and it's not playing so well with the forum. You can click the logo in my signature which will take you to the web site also.

Yes CareHawk now owns the trademark, but coincidentally that company was founded by a bunch of former Dukane engineers so they are still providing support and parts through their dealers like myself.

Prof Shadow, looks like you found a manual for the MCS350 system not the STARCall, but still a handy one to have.

Last edited by tim10; 04/14/18 12:00 AM.
Re: Dukane Starcall system error 01 [Re: tim10] #618900 04/14/18 02:09 AM
Joined: Dec 2007
Posts: 6,242
Professor Shadow Online Sleepy
Admin
*****
Online Sleepy
Admin
*****
Joined: Dec 2007
Posts: 6,242
Originally Posted by tim10
Prof Shadow, looks like you found a manual for the MCS350 system not the STARCall, but still a handy one to have.

Both basically said: Contact your distributor regarding error codes computerprobs


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Moderated by  metelcom 

ShoutChat Box
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Most Recent 5 Post
Admplified Handset
by phonman123 - 01/20/20 01:53 PM
Default mailbox password on NS700
by EV607797 - 01/20/20 07:56 AM
List your inventory for FREE!
by usedphones - 01/20/20 07:04 AM
What is a giveaway?
by usedphones - 01/20/20 06:57 AM
Power Extension cord for 79B1 Power Unit
by jb-alert@live.com - 01/19/20 06:30 PM
Who's Online Now
51 registered members (nfcphoneman, Daniel, mforrence, dexman, Bob3470, oobie, hbiss, Silversam, BTS01, Touch Tone Tommy, 1864, ChrisRR, seafort, mreilly, bdunne, telephonegunner, pvj, gelehu, nonameyet, TelephoneSystemsDirect, RATHER BE FISHING, Professor Shadow, EV607797, ChrisNI, Arthur P. Bloom, mongo5150, usedphones, www.telcom1.net, Ruben, justbill, KRRath, Derrick, Steve Mull, Peter P., rshackleford, KJPMaine, Frodo Baggins, STS E, MooreTel, jknichols, Richie Rich, phonman123, JBean3329, vicbob, BobRobert, Yoda, jb-alert@live.com, metelcom, obs_cy, Hofman telekom, Carl Navarro), 868 guests, and 186 spiders.
Key: Admin, Global Mod, Mod
Popular Topics(Views)
Forum Statistics
Forums65
Topics93,216
Posts633,755
Members49,212
Most Online5,661
May 23rd, 2018
Today's Birthdays
Darla, tctchief, zsmilessss
NEC DX-40 PKG $299 $50 off with purchase of a NEC PKG when you use PayPal at checkout! Code $50off$PayPal
NEC DX-40 PKG $249
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters(30 Days)
dexman 27
Ruben 22
pvj 16
RESPONSIVE WEBSITE DEVELOPMENT
Bluewater Sailing
Become a Patron! https://www.patreon.com/bePatron?u=5256033
Buy one Get one FREE when you use PayPal at checkout! Code T28P
Yealink $39.95 Buy one Get one FREE when you use PayPal on checkout! Code T28P
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners