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Joined: Jan 2017
Posts: 11
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Joined: Jan 2017
Posts: 11 |
We are a small interconnect with 3 techs. We are looking for a ticketing software that is user friendly and kind of tailored for the telecom industry. I would prefer something that is a free resource but I will pay if the software will meet our needs.
Any suggestions?
Thank you in advance.
Tony
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Joined: Mar 2018
Posts: 345 Likes: 1
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Joined: Mar 2018
Posts: 345 Likes: 1 |
Electronic Service Control is what the company I used to work for used. That is a premise system (or at least was not sure now). The company I currently work for uses Connectwise. That is a hosted system.
The Cloud is just someone else's computer!
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Joined: Dec 2002
Posts: 9,429 Likes: 3
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Joined: Dec 2002
Posts: 9,429 Likes: 3 |
I've done helpdesk on the IT side and used SysAid.
Now that I am working fulltime in the locksmith industry, we use ESC.
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Joined: Dec 2005
Posts: 279 Likes: 1
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Joined: Dec 2005
Posts: 279 Likes: 1 |
We use OSTicket at our office. I set it up months ago. There's an easy to follow set up manual and then it's fairly straight forward from there. While it's not "telecom industry" catered, it's effective and free. My two cents.
When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.
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