Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2003
Posts: 268
Mickamg Offline OP
Member
OP Offline
Member
Joined: Aug 2003
Posts: 268
I have a recently installed SL2100. Customer switched to Spectrum for their "analog" service on four lines. Complaint is that they can be on the phone on any line, and they will hear what they describe as, "if a call-waiting call is coming in on my home or cell." It does not repeat, however, the way an incoming call would, and we double checked to be sure it was not a service from Spectrum. They are using hunting for multiple lines. It does not correspond with another call coming in at all. I performed the line calibration procedure but the issue still remains. It can happen once or possibly twice during a call. My customer says they have never had their customer ask them to repeat something when it happens, but my customer has to ask a caller to repeat things due to the dropout.

Anyone had this issue?

M.

Atcom VoIP Demo
VoIP Demo
Joined: Oct 2004
Posts: 1,486
Member
*****
Offline
Member
*****
Joined: Oct 2004
Posts: 1,486
Check 14-02-24

Joined: Jan 2009
Posts: 822
Member
Offline
Member
Joined: Jan 2009
Posts: 822
I had a very similar situation on an SL1100. TAC suggested unchecking 14-02-24 and that fixed our issue.

Joined: Apr 2005
Posts: 2,481
Likes: 1
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,481
Likes: 1
By default 14-02-24 is checked, this needs to be unchecked especially if cable modems are used.


We get old too soon, smart too late
Joined: Aug 2003
Posts: 268
Mickamg Offline OP
Member
OP Offline
Member
Joined: Aug 2003
Posts: 268
Thanks guys!


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,824
Posts636,752
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Chad Hoffman, frankhines, jnawrocki
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
ramo 11
pvj 11
Toner 7
Who's Online Now
0 members (), 182 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5