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Joined: Sep 2005
Posts: 26
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OP
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Joined: Sep 2005
Posts: 26 |
I have an Inter-Tel 5200 system, the directory will only recognize the first two letter when searching for a persons name. Is the system suppose to search for the first three letters?
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Joined: Jun 2008
Posts: 145
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Joined: Jun 2008
Posts: 145 |
You're supposed to be able to enter the person's entire name, with a minimum of 3 digits.
Ain't technology wonderful? Nothing like being on the bleeding edge. 
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Joined: Sep 2005
Posts: 26
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OP
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Joined: Sep 2005
Posts: 26 |
we do type in more than three letters, but it seems like it is only searching the first two. Are there settings that we can look at?
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Joined: Jun 2008
Posts: 145
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Joined: Jun 2008
Posts: 145 |
Ain't technology wonderful? Nothing like being on the bleeding edge.
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Joined: Sep 2005
Posts: 26
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OP
Member
Joined: Sep 2005
Posts: 26 |
The directory only recognize the first two letter when searching for a persons name. There has to be a fix for this and be able to search more than 2 letters. Does anybody know?
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Joined: Dec 2004
Posts: 192
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Joined: Dec 2004
Posts: 192 |
The only time I've run into a directory malfunction, it was due to programming and/or user error.
Is your station Description typed in the format of Last name, First name? Have all users recorded their name for the directory?
These are the 2 things that have screwed with our directory. One programmer used to enter First Name Last Name with no comma, another guy entered First Name, Last Name, which was a reversal of what it should be. Then I had users who didn't record their name and the directory would just skip them altogether as if they didn't exist.
Andrea
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