atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Forward to outside number

We monitor a line during the day, then forward that number to an outside answering service during the evening.

Currently, we have a single endpoint with a button programmed to put the system into Night Mode and forward the line to the answering service. However, we now have agents in that office that have need to work past our normal closing time, so I am looking for a way to forward to the after-hours answering service without the need for Night Mode. I'd like to do this with a STAR and CRA, but I am having difficulty figuring out how to forward to an outside number with a CRA.


Any advise is more than welcome; thanks in advance!

Which part are you having trouble with? Typically you would setup a phantom extension that is call forwarded to the outside number. Then setup the STAR to forward to the CRA which forwards to the Phantom.

Just that. I have created a phantom, but I do not see how to forward that phantom to an outside number.

Under System Forwarding Paths, there is only the option to enter a "forwarding point", no place to enter an outside number.

Very nice! Thanks so much for the reply. I will give it a try.

That worked well. Again, thanks for the info!

This is interesting. For my own understanding is this a better solution somehow then remote program the Phantom for call forwarding?

No, the result is the same. This is just the way I like to do it if im allready in programming. The customer will use 359 to program the phantom. The only thing is I dont think you can review the number that your forwarding to.

Hi Joshua:

First off :toast: