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Joined: Sep 2008
Posts: 21
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Member
Joined: Sep 2008
Posts: 21 |
Inter-tel 8622 IP phone pulls a DHCP address, then gives "Remote IP Card not Programmed". I see this topic has been discussed before on this forum.
I have the phone's MAC programmed, it does pull a DHCP address. S/W V2.0.09, same as all of our other 8622s. There are 13 other IP phones attached to this node, and all are working properly. I bought this particular phone from an outside party.
Is the message I'm getting an indication that the phone is bad, or is it more likely a firmware or programming issue? What is the procedure for upgrading firmware on an 8622? Thanks in advance.
Joshua Lokken
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Joined: Mar 2005
Posts: 588
Moderator-Mobil Phones, Computers
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Moderator-Mobil Phones, Computers
Joined: Mar 2005
Posts: 588 |
Did you change the remote ip in the telephone set? It may still be looking for the old IPRC card.
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Joined: Sep 2008
Posts: 21
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Joined: Sep 2008
Posts: 21 |
I did. Since I test the phones internally, I input the local IP of the IPRC. It's pingable from where the phone is plugged in. Still gives the error when it tries to talk to the IPRC.
Joshua Lokken
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Joined: Mar 2005
Posts: 588
Moderator-Mobil Phones, Computers
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Moderator-Mobil Phones, Computers
Joined: Mar 2005
Posts: 588 |
That message means the telephone was able to communicate with the IPRC card but the card was not configured correctly. I would double check my system config especially the MAC address.
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Joined: Sep 2008
Posts: 21
Member
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Member
Joined: Sep 2008
Posts: 21 |
Doh! Two characters juxtaposed in the MAC. I had triple-checked that; thanks for prompting a fourth look. Working great!
Joshua Lokken
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