sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Voice Mail Question

So I have recently started at a place that has an older Inter-Tel system, I have the Axxess admin Guide but don't seem to find subject in it.

When a caller dials in and is routed to VM but hang up when they get to the Mailbox greeting the system still records a 2 second blank message and lights the notification light on the station that there is a message.

Is there a way to configure this such that these caller disconect right when reaching VM don't record a 2 second blank messge and then lamp the phone?

David

Not sure what version you have, so you may not have these options.

Under Voice Processor Timers, you may have a timer called Shortest Message Allowed. By default that is 3 seconds, but you can shorten to 1 second.

Another option is under each voicemail box, there is a flag for Deliver Hangup Messages (when ANI is available) - check NO.

Give these a wack and let us know if it works out for you. If you don't have these options, tell us what software version you are running.

Thank you! This is exactly what I as trying to find.

It is Axxess version 8.1 according to session manager.

I think the setting on the mailbox level is the way to go with this one for us.
Much appreceiated.

have jsut tested it and works like a charm.

David


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