atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Swap phone device types

We have an Inter-tel system and I am using DB Studio version 9.100.

Our company has two different phone device types (model 8250 & Standard Digital Terminal). I have some users that swap their phones with a different model and then call me and tell me that their keyset buttons do not work.

Using the programing software I cannot seem to figure out how to assign these people the other device\phone type.

I apologize for asking such an obviously amateurish question but I have been handed the responsibilities of this phone system without any training.

Here's my suggestion: Each station has a standard and alternate keymap assignment. Use the 8250 for Standard and 4400 for the Alternate. This way when folks change from one to the other, they only have to enter the Alternate Keymap feature code 399.

To review the key programming for each keymap, in programming working on the left side: go to System, Station-Related Information, Key Assignments, Keyset, then click on the number of the keymap. It will default to 8600 Keymap, but you'll change it to whatever phone type you are using, then click on the word Keymap. Use the arrow keys to navigate between buttons so you can check that each are programmed the way you want.

You are my hero. Thanks so much!

I've got a (somewhat) related question: Is the keymap specific to the the keyset group within which it's created? I've created a handful of keymaps(6) for various business units, each with buttons specific to the unit's job function(s). I presume, based on what you've said above, that this is an acceptable configuration?

After reprogramming all the phones in my environment I've got a couple of strange things happening. I've got some buttons configured to display when an user/extension is active (aka on the phone). In this example, we'll call that extension 150.

Extension 150 is a button that is configured on all (6) keyset groups, although it's placement on the keymap may vary between groups. In some groups this extension will show as constantly active even though the extension is not in use or off hook. On others it will accurately reflect the state of the extension (active/inactive). I'm confused as to why this is the case. Any suggestions as to what I can try or what I've done incorrectly? Thanks in advance for any insight offered.

ID the keys on each of your keysets - the x150 key - by leaving the handset down, punching in 396 then the x150 key and see what info is displayed on the phones to find the difference between the flashing and solid keymaps. I've seen what you describe when 1 keymap is a DSS/BLF for and extension and 1 keymap is a DSS/BLF for a hunt group.

Thanks for the quick reply, Andrea! That's one of the first things I tried and it displays the expected extension. The extension in question isn't part of any hunt group either... I've been scratching my head on this so much that it's starting to hurt. ;-) Any other possibilities?

This is a consistent issue within a given keyset group, as opposed to various endpoints. I'll try defaulting all stations within one of the trouble keyset groups and see if that yields anything different. Perhaps I did somethign silly in the button assignment. I'll go back and triple verify that one too. Thank you for your suggestions! Any and all suggestions are always welcome!!

well, i figured out a band-aid solution: I chaged the pre-configured button to be user programmable button #1 and then assisgned it to DSS/BLF 'x150', defaulted the phones in the keyset group and now it's working correctly. Seems a bit odd to me but it produces the desired result. Does that seem a bit strange to you?

strange for sure. glad it's doing what you need it to do though.