Business Phone Systems

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Joined: Jul 2016
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User07 Offline OP
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Hi

I've got a NS 500 at the main site and 2 sites that connects via a VPN to the main site. On the 2 sites i have a desktop IP Phones and i am using i_serve dect base station as portable phones. The i-serve connects via SIP extensions to the PABX. My problem is that the SIP extensions keeps on de-registering but the desktop phones work. In order to get the SIP extensions to work again i have to de-register them restart the pabx, re-program the SIP password and re-start the i-serve base stations. The SIP extensions will then register again and it will work for about 8 hours. This problem happens every day. The NS 500 is on the latest version firmware.

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Is your VPN tunnel fully stable? I have seen issues where there are issues with remote phones if the VPN tunnel goes down and then comes back.


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User07 Offline OP
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Hi Daniel

The connection is stable. The desktop IP Phones works without any problems.

Regards

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Does it work for about 8 hours, or exactly 8 hours? I ask because if it is an exact amount of time, there maybe a timer set in one of the networks, or in the pbx causing the issue.


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