|
|
|
|
Joined: Apr 2016
Posts: 15
Member
|
|
Member
Joined: Apr 2016
Posts: 15 |
Customer has a CIX100 with 2 mipu 16's. 31 IP5022-SD phones. Intermittently (of course) random phones loose power then after a few seconds they reboot and work fine. When the phones go dead there are no lights on the phone or in the display. Customer replaced his poe switches which were old and problem still occurring. I can't imagine it's a CIX problem?? Any tips, tricks or suggestions are welcome. Need to point the customer in a direction where this stops happening.
Dave
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
Check the PoE power allocation in the switch and the maximum power watts it can supply as I had an issue once where it was configured for 30w per port and only needed 15w or less per port to run a phone.
The other thing to check is that there are no IP conflicts with the IP addresses of the MIPU cards as this will cause the handsets to drop and then re-connect again.
Regards
Carl
|
|
|
|
Forums84
Topics94,491
Posts639,864
Members49,836
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (R4+Z),
252
guests, and
113
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
