web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2018
Posts: 1
Jason H Offline OP
Member
OP Offline
Member
Joined: Nov 2018
Posts: 1
I am a new technician coming into a company and have an issue that I have been unable to figure out so far.

We have Toshiba IP5000 series phones that are controlled by an IPedge system and one of our people have a direct line set up.
When someone calls the direct line, and this employee doesn't pick it up, that person is redirected to our Customer Service group instead of her voicemail box.
The mailbox works if someone was to call the work phone number and extension though.

I have looked in the routing options of the IPedge system and no CID or Advanced CID routing is set up.

Anyone know how to fix this?


Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2002
Posts: 4,924
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,924
Likes: 1
I know how. But the answer to this could be many different reasons so without looking at the programming I cant give you a direct answer.

Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
I know how to fix it but as SSPhone has said you need to check how the system is configured before making changes as it can affect how the system is setup.

Do you have any remote access to the system so someone would be able to help you out?


Regards
Carl

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5