sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Message Notification Station

I have a simple question. Is it possible to have voicemail notifications sent to multiple extensions. Right now, it will only let me set one station in the “Message Notification Station” property.

To get an answer, you need to provide the model number of your phone system and also your voice mail system.

you may also need to provide the software version for your ksu

:scratch: Oops, I am sorry. I thought you all were mind readers :scratch:

I think the Phone system is Axxess 9.002. I am not a seasoned professional at this system so if at all possible, can you tell me where to find all the other information that you need?

Xarios offers an application suite. It allows multiple station notification from a single mailbox. It also offers alarm email, hot desking, real time monitoring (including continuous station monitoring) and a number of other things. It's not worth the price just for the mailbox notification, but you may find other uses for it.

https://www.xarios.com/Products/AppServer/

You can't light multiple lamps, but you could have the voice mail call a hunt group to notify the members that there are messages, using the remote messaging feature.

Hmm....interesting. How does that work?

Create a new hunt group, or use an existing one. Make sure to ring an extension list, not a linear list, as the call will time out if not answered quickly.

In mailbox programming, click yes for Remote Messaging. You'll get a warning that no cascade levels are programmed. Click OK.

Open Primary Message Notification. Select the days and time that you want the hunt group to be called. This should be normal business hours, or the phones will ring all night if there's a message.

I usually select Call For Each New Message. Otherwise, the hunt group will not be called again for new messages until the no answer timer expires. More on this timer below.

Double click on Cascade Levels, and then right click to add Cascade Level 1. Notification Type is IC, enter the hunt group number and click yes to enable notification.

Double click on the "1" and select Timers and Limits on the next screen. F1 is your friend here; the help screen will explain the various timers. The only one you're really concerned with is the Personal Number No Answer timer. This will determine how often you want the hunt group to be called. The default is 30 minutes, which I think is too long. Five minutes is better.

Now, leave a test message in the mailbox. The phones in the hunt group should ring with an intercom call from voice mail (or whatever your message notification/retrieval application is named).

Answer the call, and you'll hear a prompt that the voice mail is calling [name recorded in mailbox], if this is you, press pound. Press pound, and you'll be prompted for the mailbox password.

These are the same steps for calling your cell phone or pager - just change the appropriate fields in the cascade level.

Thanks. I am going to try this in the morning.