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Joined: Nov 2017
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We have a Starplus STS Vodavi. We are unable to change the MAIN outgoing greeting, only the greeting for each station. We need to change the main greeting and the a temporary greeting for the Main line when someone calls in both during the day and when phones are on night. I am unable to get into the system administrator mailbox. Please help, thank you!
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Joined: Dec 2007
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Retired Admin
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Retired Admin
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Since you don't say otherwise I can only assume you have a Flash based voice mail system. The Main Greeting is changed per System Administration as illustrated in Section C of the System Programming and Operations Manual.Here is a link to a system manual that can guide you through the process. It is beyond the scope of this forum to divulge proprietary information (I.E.; any Passwords not readily available through Internet searching or Backdoor access of any kind). If you need a Technician feel free to post your request in this forum under Request an Installer.
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
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Joined: Nov 2017
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Hello, So I have three different manuals and quick guides. They all same the same thing...
1. Dial into voice mail group. Press your voice-mail button or dial 440 from any system phone, or if your calling from an outside location, dial your main phone number.
2. When the system answers, dial [*] + [#] followed by the System Administrator Mailbox
number: [#]+[00]
The system will announce: “Mailbox 15-00â€, which is the System Administrator Mailbox
number.
When I press [*] + [#], all I get is a busy signal. I can't get past this step! I've tried pressing * and # at the same time and also individually as well as doing it after putting in the password and also before, nothing works.
Am I doing something wrong?
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Joined: Oct 2004
Posts: 1,492
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Joined: Oct 2004
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Well then you probably have a different VM system like an HDD one or a talkpath
1. Dial 440
2. hit # 100 (or whatever you main extension might be)
3. Hit *
4. enter password
5. hit 7 for system admin
6. From there you should find a manual to record menu prompts if you've never done it or call in a knowledgeable tech
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Joined: Nov 2017
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oobie- That worked, Thank you!! I have managed to accidentally delete everything now  but at least now I know I can get into the system admin and hopefully now I can record a new admin outgoing voicemail. Thank you everyone for your help!!
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Joined: Nov 2017
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Never mind, That does not get me to System Administrator Mailbox, just the admin for the phone I'm on.
I'm just going to call in a pro. Thanks guys for your help, I think our phones just got setup weird or something.
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