Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
#626236 - 12/13/18 07:45 PM Voicemail transfer off premise  
Joined: Jan 2008
Posts: 9
jbrown27 Offline
Member
jbrown27  Offline
Member

Joined: Jan 2008
Posts: 9
Ohio
I have a customer that I just switched over to SIP trunks from POTS lines. I had an option setup in the voicemail (VMAC) to transfer off premise before that worked fine with 9+7405551212 but I can't get it to work now. I have tried 9p, 9n, 9;, 9,....Does anyone know what I need to check to get this option working again?

Thanks

Google Telephone Equipment Search
#626237 - 12/13/18 08:14 PM Re: Voicemail transfer off premise [Re: jbrown27]  
Joined: Aug 2002
Posts: 2,580
upstateny Offline
Moderator-ESI, Shoretel
upstateny  Offline
Moderator-ESI, Shoretel
***

Joined: Aug 2002
Posts: 2,580
Albany, N.Y. USA
9 + 1 + number maybe??

#626242 - 12/13/18 09:06 PM Re: Voicemail transfer off premise [Re: jbrown27]  
Joined: May 2002
Posts: 3,776
hitechcomm Offline
Moderator-Avaya, Polycom
hitechcomm  Offline

Moderator-Avaya, Polycom
*****

Joined: May 2002
Posts: 3,776
New York, NY
SIP provider should be able to answer that.

#626250 - 12/13/18 11:18 PM Re: Voicemail transfer off premise [Re: jbrown27]  
Joined: Aug 2006
Posts: 1,528
JBean3329 Offline
Moderator-Iwatsu
JBean3329  Offline

Moderator-Iwatsu
*****

Joined: Aug 2006
Posts: 1,528
Jamestown, NY
What flavor/version of Iwatsu are you running?


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
#626648 - 01/04/19 01:00 PM Re: Voicemail transfer off premise [Re: JBean3329]  
Joined: Jan 2008
Posts: 9
jbrown27 Offline
Member
jbrown27  Offline
Member

Joined: Jan 2008
Posts: 9
Ohio
Sorry, I missed your reply on this.

It's an ECS 11.02. The voicemail is a 4VML but I don't know the release.

I still can't the off-premise transfer to work through the auto attendant menu like I had it before switching to SIP.

I may try routing it from auto attendant through conventional networking to see if I can get the transfer to work that way.

I'm trying to avoid the expensive tech support call.......

#626660 - 01/04/19 10:30 PM Re: Voicemail transfer off premise [Re: jbrown27]  
Joined: Aug 2006
Posts: 1,528
JBean3329 Offline
Moderator-Iwatsu
JBean3329  Offline

Moderator-Iwatsu
*****

Joined: Aug 2006
Posts: 1,528
Jamestown, NY
Probably has something to do with the voicemail trying to initiate a Centrex transfer.

Using the external networking settings is probably your best bet.

On earlier versions, you could also plug in a digital phone to an unused port, set the forwarding of the extension off- premise then remove the phone. Forwarding would still work until you had a power outage or a system reset, but I have never tried it on versions above 10.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
#626682 - 01/07/19 01:40 PM Re: Voicemail transfer off premise [Re: JBean3329]  
Joined: Jan 2008
Posts: 9
jbrown27 Offline
Member
jbrown27  Offline
Member

Joined: Jan 2008
Posts: 9
Ohio
I tried it through external networking and it still doesn't work. However, if I dial the external conversion number it does work just fine. The problem is that the transferred call is sending out the invite as being from my cell phone instead of the customers main number and since my number isn't on their account the SIP carrier is rejecting the call.

I just don't see anywhere where I can change that header. I tried disabling the feature that passes caller ID and it is still doing the same thing.

#626692 - 01/07/19 11:04 PM Re: Voicemail transfer off premise [Re: jbrown27]  
Joined: Aug 2006
Posts: 1,528
JBean3329 Offline
Moderator-Iwatsu
JBean3329  Offline

Moderator-Iwatsu
*****

Joined: Aug 2006
Posts: 1,528
Jamestown, NY
Ask your provider if they support sending/forwarding caller id from a transfer. They may call it tromboning or some term they use.

You may have to monkey with inband signalling in your external tables.

You could try setting the CNIS number (Class 10.79) for your voicemail ports to the main number

Also, you can tell the ECS not to send CID info to the voicemail system. (VM integration, trunk packet to none) This setting is actually designed for analog POTS trunks, bbut may help you troubleshoot things a bit.

Last edited by JBean3329; 01/07/19 11:17 PM. Reason: more ideas

Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
#626704 - 01/08/19 01:23 PM Re: Voicemail transfer off premise [Re: JBean3329]  
Joined: Jan 2008
Posts: 9
jbrown27 Offline
Member
jbrown27  Offline
Member

Joined: Jan 2008
Posts: 9
Ohio
I didn't think about changing the CNIS on the voice mail ports, I can give that a shot. I'm assuming the ECS is still going to try and send the external caller ID in the header though, but definitely worth a shot.

I tried disabling 11.72.04 (CID Xfer Method) thinking that was the problem (and did a reboot) but it didn't change anything.

Thanks for the ideas.

#626727 - 01/09/19 12:37 PM Re: Voicemail transfer off premise [Re: jbrown27]  
Joined: Aug 2006
Posts: 1,528
JBean3329 Offline
Moderator-Iwatsu
JBean3329  Offline

Moderator-Iwatsu
*****

Joined: Aug 2006
Posts: 1,528
Jamestown, NY
Try changing the packet ID setting in Class 4.77. If the voicemail doesn't have a CID to work with, it can't send anything out...


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Moderated by  Jadix, JBean3329 

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Moving UC to a server
by Yoda. 03/23/19 11:54 PM
mics vm notification
by davetel. 03/22/19 11:08 PM
Abbott & Costello
by dexman. 03/22/19 07:08 PM
kx-t30865 doorphone
by Barrontel. 03/22/19 01:19 AM
SV9100 Equipment for sale
by walterv. 03/21/19 11:53 PM
Who's Online Now
23 registered members (nonameyet, Bob3470, Professor Shadow, NEPhoneGuy, justbill, phonemeister, pvj, BobRobert, Tip&Ring, Silversam, Coral Tech, michaelg, Curlycord, Yoda, OBT, metelcom, MooreTel, firefighter, gelehu, John807, Noskcire, dexman, 1 invisible), 186 guests, and 640 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Shew Consulting, genjizero, SamK, NEPhoneGuy, Bobdog132
48966 Registered Users
Forum Statistics
Forums62
Topics92,267
Posts627,526
Members48,966
Most Online5,661
May 23rd, 2018
Today's Birthdays
cindysue, esibole1, jpblock82
Top Posters(30 Days)
dexman 60
dans 24
hbiss 21
Daniel 20
RESPONSIVE WEBSITE DEVELOPMENT
Free Phone Repair Diagnostic
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners
Sitemap