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Joined: Jul 2012
Posts: 129
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OP
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Joined: Jul 2012
Posts: 129 |
I have a property with a Mitel MX and they are using an Auto Attendant. They press 0 which goes to the Attendant. If the Attendant does not answer it should go back to the Auto Attendant. However it is actually going to the 0 Operator Mailbox. I have that set up as a Transfer only MBX but it still goes there and allows it to receive messages. Any help on this would be great. Thanks
Thanks in Advance
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
What do you want it to do
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Joined: Jul 2012
Posts: 129
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OP
Member
Joined: Jul 2012
Posts: 129 |
As it states I want it to go back to the Auto Attendant not the Operator MBX.
Thanks in Advance
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Joined: Oct 2010
Posts: 103
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Member
Joined: Oct 2010
Posts: 103 |
Your system forward timer is shorter than the transfer - Voice Processor timer. You may want to extend the system forward initiate timer.
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