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#626922 01/22/19 08:45 PM
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rafi69 Offline OP
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Have a 48 Key phone on an ESI 50L with a Caller ID issue.
On an incoming call Caller Name display's with the number on the second display line.
The phone number disappears after 10 second but the caller name still displays.
I did notice at the right side of the display a "3" as indicating something on that second display line.

Any idea of what can cause this? It is only one phone with the problem.

Thanks

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rafi69 #627297 02/09/19 04:45 PM
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If this is still going on? have your tech check the wiring to this phone


I can see the light at the end of the tunnel..

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Originally Posted by nonameyet
If this is still going on? have your tech check the wiring to this phone


Wasn't there a problem at one point if the cable run was too short and it would mess up the display? It's been a while but that rings a bell.

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Originally Posted by upstateny
Originally Posted by nonameyet
If this is still going on? have your tech check the wiring to this phone


Wasn't there a problem at one point if the cable run was too short and it would mess up the display? It's been a while but that rings a bell.



Yes. We had a couple sites where we had to coil a 50'cable up to get the display to work.

rafi69 #627335 02/11/19 09:57 PM
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I tend to make sure only 2 conductors going to these phones. I think the short loop length was an issue with the S-Class systems from awhile back, but haven't had that happen in quite some time. Swap phones around?


Moderated by  5years&counting, nonameyet 

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