Caller ID issue

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Caller ID issue #626922 01/22/19 04:45 PM
Joined: Apr 2003 Posts: 7 Ft. Wayne, IN. rafi69 Member
rafi69 Member Joined: Apr 2003 Posts: 7 Ft. Wayne, IN.	Have a 48 Key phone on an ESI 50L with a Caller ID issue. On an incoming call Caller Name display's with the number on the second display line. The phone number disappears after 10 second but the caller name still displays. I did notice at the right side of the display a "3" as indicating something on that second display line. Any idea of what can cause this? It is only one phone with the problem. Thanks

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Re: Caller ID issue rafi69 #627297 02/09/19 12:45 PM
Joined: Nov 2004 Posts: 1,582 Likes: 2 40 miles North of Phila nonameyet Moderator-ESI - Executone
nonameyet Moderator-ESI - Executone Joined: Nov 2004 Posts: 1,582 Likes: 2 40 miles North of Phila	If this is still going on? have your tech check the wiring to this phone I can see the light at the end of the tunnel.. Retirement 2019 ( It has happened )

Re: Caller ID issue nonameyet #627329 02/11/19 09:33 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by nonameyet If this is still going on? have your tech check the wiring to this phone Wasn't there a problem at one point if the cable run was too short and it would mess up the display? It's been a while but that rings a bell. John Corrigan New Phone Systems and Service

Re: Caller ID issue upstateny #627330 02/11/19 12:13 PM
Joined: Oct 2004 Posts: 1,492 central pa oobie Member
oobie Member Joined: Oct 2004 Posts: 1,492 central pa	Originally Posted by upstateny Originally Posted by nonameyet If this is still going on? have your tech check the wiring to this phone Wasn't there a problem at one point if the cable run was too short and it would mess up the display? It's been a while but that rings a bell. Yes. We had a couple sites where we had to coil a 50'cable up to get the display to work.

Re: Caller ID issue rafi69 #627335 02/11/19 05:57 PM
Joined: Apr 2013 Posts: 10 Franklin, WI olflattop Member
olflattop Member Joined: Apr 2013 Posts: 10 Franklin, WI	I tend to make sure only 2 conductors going to these phones. I think the short loop length was an issue with the S-Class systems from awhile back, but haven't had that happen in quite some time. Swap phones around?

Moderated by 5years&counting, nonameyet

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