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Joined: Jul 2009
Posts: 2
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Joined: Jul 2009
Posts: 2 |
I have a phone where the user turned on his DND but it forwards the calls to his voicemail. Can anyone help!?
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Joined: Mar 2005
Posts: 588
Moderator-Mobil Phones, Computers
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Moderator-Mobil Phones, Computers
Joined: Mar 2005
Posts: 588 |
Can you explain what it is your trying to accomplish so we can help.
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Joined: Jul 2009
Posts: 2
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Joined: Jul 2009
Posts: 2 |
I want it to go to DND and not voicemail
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Joined: Mar 2005
Posts: 588
Moderator-Mobil Phones, Computers
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Moderator-Mobil Phones, Computers
Joined: Mar 2005
Posts: 588 |
Go into Session Manager and drill down to cabinets, devices and feature codes, stations, then open the extension your working with and open forwarding paths. Within there you can set the conditions for the phone to follow the forwarding path or just give a busy signal under DND conditions.
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