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#627441 02/15/19 08:05 PM
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having trouble accessing my voice mail on a Nortel T7316E system. Changed the VM remotely, now I get a high pitch- (fax-signal) . Not able to change or get into the VM using *9 or #5 any help would be greatly appreciated.
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NMR #627445 02/15/19 09:25 PM
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"Nortel T7316E system"
T7316e is a phone not a system.
You should find out what system you have.


"Changed the VM remotely, now I get a high pitch- (fax-signal)"
Changed what part of VM?
What steps did you do to do what?

"or get into the VM using *9 or #5"
Those codes do not sound familiar.

Are you a user or the administrator?
Sounds like you might need a tech on site.


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NMR #627453 02/16/19 10:30 AM
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It appears when calling your business it is not a Nortel voicemail system but maybe an Avaya IP Office voicemail system.
You probably had a Norstar system at one time then migrated to an Avaya IP Office with a Norstar module to allow you to keep your phones.

If not IP Office then may a UCX by E-Metrotel.





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NMR #627462 02/16/19 07:52 PM
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See if that high pitch sound is actually a message left in the mailbox by mistake - in other words try and delete it.

NMR #627484 02/18/19 05:37 PM
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It's also possible (if unlikely) the voicemail is a third party setup and not Nortel, Avaya, or E-Metrotel.


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