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Joined: Aug 2009
Posts: 12
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Joined: Aug 2009
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I'm no expert by any means on the Inter-Tel System. I am using Inter-Tel 9.1 \ DB Studio 1.63
I have a user that when folks call her phone, it never goes to VM. I have compared her System account with all others and they appear to be the same.
I've deleted her VM and reset this up and selected to create an associated VM account. I set it up and still, it just rings and never goes to VM.
Any Ideas?
TysonMM
Seattle, WA
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Joined: Dec 2004
Posts: 192
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Posts: 192 |
Check the station flag for System Forwarding and make sure it is YES. Also, make sure that under the station there is a System Forwarding path to the VM application and the criteria for DND and NO Answer are checked for Day and Night.
Andrea
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Joined: Aug 2009
Posts: 12
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Posts: 12 |
Thank You Andrea,
To detail for future possible users:
I believe I found the issue. ANd could someone turn this off from their phone? Trying to figure out if the user from their phone could have somehow made this change.
System > Device and Feature Codes > Stations > extension in ? > Flags > System FOrward (Changed to Yes)
TysonMM
Seattle, WA
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Joined: Dec 2004
Posts: 192
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Posts: 192 |
Feature code 354 will toggle system forwarding on/off. There are PLENTY of feature codes that the end user can enter from their phone to create headaches for you. 
Andrea
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Joined: May 2009
Posts: 1,198
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You can enable the flag SPCL Key Required For Feature Code Entry. That's on my checklist for all installations!
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Joined: Oct 2007
Posts: 14
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Posts: 14 |
Okay, I'm having the same problem. However, I've checked the system forwarding flag on this person's extension and it says yes. It has the same system forwarding setting as all other extensions.
I've also found that when I put the phone in DND, and call it's DID number, it rings through. (DND is set for YES in the system forwarding programming).
In troubleshooting this problem, I've setup a test phone on the system, and enabled the same system forwarding settings as all the other phones (copy & paste), and it's also doing the same thing.
As a last resort, I re-booted the system hoping I had fluke problem that a power down would fix. Unfortunately that didn't work either.
It looks like I may have to call tech support.
Please help!!
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Joined: Oct 2007
Posts: 14
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Posts: 14 |
Also, I'm running version 8.232
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Joined: May 2009
Posts: 1,198
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Is the DID number routed through a Call Routing Table, or is it a CO Trunk Group pointed to the extension? CO Trunk Groups pointed directly to an extension will ignore DND and ring through.
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Joined: Oct 2007
Posts: 14
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The DID is routed through a call routing table pointed directly at the extension.
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Joined: Dec 2004
Posts: 192
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Under Station-Related Information, System Forwarding Paths, check the path number to see where Forwarding Point 1 leads to. Wondering if you've got your voicemail application number there or if it's NONE.
Also on the stations forwarding path criteria, Fwd Call Type - Call Routing Table, is checked YES?
Andrea
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