Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
#629089 - 04/13/19 09:39 PM eMG80 Phantom Ring  
Joined: May 2008
Posts: 83
commtel comm Offline
Member
commtel comm  Offline
Member

Joined: May 2008
Posts: 83
So Cal
eMG80 with LDP-9030D's using Frontier T1 with Adtran 924 to supply data and analog CO's. Client reports intermittent phantom ring after hang-up on both PSTN and ICM calls, most likely on PSTN calls only... She doesn't remember seeing what the display said during the ring back. I have made over 30 calls trying to duplicate the issue, found no problem. The issue would be between the Adtran and the eMG80. Any ideas? Thanks in advance.

Google Telephone Equipment Search
#629116 - 04/15/19 08:28 PM Re: eMG80 Phantom Ring [Re: commtel comm]  
Joined: Apr 2018
Posts: 17
simpsoncomm Offline
Member
simpsoncomm  Offline
Member

Joined: Apr 2018
Posts: 17
Dubois, PA
Is there an auto attendant?

#629123 - 04/15/19 11:04 PM Re: eMG80 Phantom Ring [Re: commtel comm]  
Joined: May 2008
Posts: 83
commtel comm Offline
Member
commtel comm  Offline
Member

Joined: May 2008
Posts: 83
So Cal
Thank you for responding. This is how I have it setup. Co's 1-6 go to ring group 406 to ring stations 100, 101, and 106. After 15s fails over to ring group 407 to ring stations 100, 101, 106 108, and 111. After another 15s fails over to VFS with Station 100 VM. I don't have CCR or any announcements. Thanks again.

#629136 - 04/16/19 06:39 PM Re: eMG80 Phantom Ring [Re: commtel comm]  
Joined: Apr 2018
Posts: 17
simpsoncomm Offline
Member
simpsoncomm  Offline
Member

Joined: Apr 2018
Posts: 17
Dubois, PA
If you call in to the summit, and wait until the voicemail answers then wait another second or two and then you hang up, does the line disconnect right away? Also if you hang up right when the voicemail answers does that reproduce the issue?

#629162 - 04/17/19 03:37 AM Re: eMG80 Phantom Ring [Re: commtel comm]  
Joined: May 2008
Posts: 83
commtel comm Offline
Member
commtel comm  Offline
Member

Joined: May 2008
Posts: 83
So Cal
I will be back out with the system later on this week. I will test using your suggestions. I will let you know in a few days. Thanks again for responding.

#629393 - 04/25/19 10:23 PM Re: eMG80 Phantom Ring [Re: commtel comm]  
Joined: May 2005
Posts: 932
ComdialJim Offline
Member
ComdialJim  Offline
Member

Joined: May 2005
Posts: 932
Lindenhurst, NY 11757
Sounds like a line disconnect supervision issue maybe. What did you find?


Jim Hoey

SST Communications
597 West Montauk Highway
Lindenhurst, New York 11757

631 956-0100

www.sstcom.com

Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
#629411 - 04/26/19 04:21 PM Re: eMG80 Phantom Ring [Re: commtel comm]  
Joined: May 2008
Posts: 83
commtel comm Offline
Member
commtel comm  Offline
Member

Joined: May 2008
Posts: 83
So Cal
Hi Jim, Thanks for the come back. I haven't found anything in programming that would cause this. And, I still cannot duplicate the issue. The client has not complained since I've been out last. I think someone is pulling my line cord on this one. Thanks again to all for the help.


Moderated by  EV607797, MnDave, nfcphoneman 

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Hey Guys, Saying hello to all of you.
by ChevyFanAttic. 06/17/19 05:40 AM
need help with some remote programming
by ChevyFanAttic. 06/17/19 05:26 AM
Green Acres
by John807. 06/15/19 02:08 AM
WIN 100D
by mfecko. 06/14/19 07:11 PM
DK SUB40 CID Question
by Duane F.. 06/14/19 04:20 PM
Who's Online Now
24 registered members (ChrisNI, ChevyFanAttic, ChrisRR, 1864, Professor Shadow, justbill, hbiss, michaelg, jknichols, jeffmoss26, newtecky, BobRobert, Bob3470, mdaniel, gelehu, Yoda, Noobed2336, Mercenary Roadie, Tip&Ring, OBT, nfcphoneman, nonameyet, JWRacedog, Memphisribs), 327 guests, and 765 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
ChevyFanAttic, Starblazer, Alucio, Curt Davis, LewisIzabella
49042 Registered Users
Forum Statistics
Forums62
Topics92,537
Posts629,547
Members49,042
Most Online5,661
May 23rd, 2018
Today's Birthdays
Ashemha, CSS_ETS01, Herk, Jim Baldwin, Kamakzie1976, Phonewizard, robertk
Top Posters(30 Days)
dexman 37
Daniel 17
C5Z 16
RESPONSIVE WEBSITE DEVELOPMENT
Free Phone Repair Diagnostic
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners
Sitemap