ESI Display isn't working...

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ESI Display isn't working... #629854 05/15/19 02:59 PM
Joined: May 2019 Posts: 1 Little Rock tammytistle Member
tammytistle Member Joined: May 2019 Posts: 1 Little Rock	Has anyone had any trouble with the displays on the ESI phones not working correctly? One of the phones shows "7pm" and then when someone calls him it doesn't display the first 2 letters of someone's phone. Another phone looks like it's in a foreign language on the display... Tammy Tistle

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Re: ESI Display isn't working... tammytistle #629860 05/15/19 05:20 PM
Joined: Dec 2007 Posts: 6,834 Likes: 25 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,834 Likes: 25 Canby, Oregon	Sound like a corrupt database. I'll let other more informed ESI tech correct me if I am in error. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: ESI Display isn't working... tammytistle #629865 05/16/19 07:31 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by tammytistle Has anyone had any trouble with the displays on the ESI phones not working correctly? One of the phones shows "7pm" and then when someone calls him it doesn't display the first 2 letters of someone's phone. Another phone looks like it's in a foreign language on the display... What ESI System, ESI phone and how far is the cable from the KSU to the phone. There was an issue years ago with the cable run being too short but with two phones having issues that's probably not the problem. Have their been any changes made, hardware added, phones moved etc? You should make sure the line cords are a single pair. If you reboot the system does it go back to normal? Back to my first question - if it's older that could be the beginning of a hard drive going bad. Last edited by upstateny; 05/16/19 07:33 AM. John Corrigan New Phone Systems and Service

Re: ESI Display isn't working... tammytistle #630385 06/10/19 06:08 PM
Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050 mdaniel Moderator-Avaya
mdaniel Moderator-Avaya Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050	I've seen this happen in the past and a re-boot of the phone always fixed the problem. Please let us know how it goes. Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com

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