| | Joined: Mar 2006 Posts: 53 Member | OP  Member Joined: Mar 2006 Posts: 53 | When a voicemail message is left the message light is not coming on at the desk set (DKT 2020SD phones). Problem is on all 4 phones. The message is there but no indication. I can turn on the message light manually from another phone. The message light feature was working but stopped. | | | | | Joined: Dec 2007 Posts: 6,606 Likes: 2 Admin |  Admin Joined: Dec 2007 Posts: 6,606 Likes: 2 | Sounds like MWI not being sent by the VM...Identifications code?
The VM system that sets station Message Waiting (MW) LEDs by dialing 6 3 + station number.
This insures that the message LED remains flashing until all VM messages have been retrieved,
at which time the VM machine should cancel the MW LED by dialing 6 4 + station number.
Perhaps...it's been years. | | | | | Joined: Mar 2006 Posts: 53 Member | | OP Member Joined: Mar 2006 Posts: 53 | Thanks Professor. Its been a long while since I have worked with this also. I'm going to double check the message parameters in VM program before replacing stuff. Or I might get the customer to upgrade. They know to check their messages when they come in even if the light isn't on. Appears to have been this way for a couple of month. mailboxes filled up, age of messages, etc. | | | |
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