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Strata DK 16e voice mail message light
#630790 06/28/19 03:35 PM
Joined: Mar 2006
Posts: 53
OP Offline
Joined: Mar 2006
Posts: 53
When a voicemail message is left the message light is not coming on at the desk set (DKT 2020SD phones). Problem is on all 4 phones. The message is there but no indication. I can turn on the message light manually from another phone. The message light feature was working but stopped.

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Re: Strata DK 16e voice mail message light
Best Comm #630798 06/28/19 09:25 PM
Joined: Dec 2007
Posts: 6,551
Likes: 1
Online Thinking
Joined: Dec 2007
Posts: 6,551
Likes: 1
Sounds like MWI not being sent by the VM...Identifications code?

The VM system that sets station Message Waiting (MW) LEDs by dialing 6 3 + station number.
This insures that the message LED remains flashing until all VM messages have been retrieved,
at which time the VM machine should cancel the MW LED by dialing 6 4 + station number.'s been years.


Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

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Re: Strata DK 16e voice mail message light
Professor Shadow #630857 07/01/19 07:42 PM
Joined: Mar 2006
Posts: 53
OP Offline
Joined: Mar 2006
Posts: 53
Thanks Professor. Its been a long while since I have worked with this also. I'm going to double check the message parameters in VM program before replacing stuff. Or I might get the customer to upgrade. They know to check their messages when they come in even if the light isn't on. Appears to have been this way for a couple of month. mailboxes filled up, age of messages, etc.

Moderated by  Carlos#1, phonemeister 

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