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Aspiremail connection issues
#630918 07/04/19 11:50 PM
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I have a customer who has a Aspiremail that has expired. My boss had ordered a replacement. (full size card with yellow tag) I am having trouble connecting to it. The old one has a network connection along with a RS232 connection. The replacement only has the RS232 connection for programming.

I have been trying to access programming using the Ultra Admin program but I cant get it to connect. I am using 200.0.0.1 port 2000 and the default password XXX.
So far the only thing that has worked to access it using those credentials is by using Putty.Unfortunately cant add mailboxes using Putty.

I can access the voicemail through the phones but is using mailboxes 300 on up. I can access system admin on mailbox 300 but as you probably know, you cant add or remove mailboxes there either. I have also tried Hyper Terminal and Procom plus but to no avail.

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Re: Aspiremail connection issues
NoFearMXR #630919 07/05/19 12:10 AM
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Probably DOS based so better to use a terminal program. I forget if you need a modem eliminator or not. I know you have to interrupt the startup to re-direct the out put for command prompt. No idea WHY you would bother getting a 20 year old VM at this point in the Aspire's lifespan. You can completely program the VM via a simple terminal interface. I also think there is a dipswitch you have to flip over but I could be mistaken.


Last edited by Coral Tech; 07/05/19 12:10 AM.
Re: Aspiremail connection issues
NoFearMXR #630920 07/05/19 12:19 AM
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Well the customer has 50+ locations from Nec Aspire, UX5000, 8100, and has been replacing with Avaya IP 500. I am certified on all but the Aspire and have never had to work on the VM. According to the manual you have to tap the reset button, then hold it for 6 seconds until the 3 lights are solid, then hit enter.

My computer is version 10. so there is no hyper terminal but procom is basically the same interface. I have set the compatibility back to windows XP. but just cant get the initial connection to make the above method to work.

Re: Aspiremail connection issues
NoFearMXR #630933 07/05/19 12:37 PM
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As Coral says, I would use DOS to program. You will need Hyperterminal, Procomm or Putty opened and running to access. If my feeble memory serves me, you do a reboot as you have done, but while doing it, look at the Screen on your laptop. It will show an option for a screen redirect to the Comm port?? I think there is also one other command you have to enter also. Perhaps Coral can help with that. Comm setting should 38400, 8,N,1 Xon/Xoff


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Re: Aspiremail connection issues
NoFearMXR #630997 07/08/19 08:56 PM
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Finally I was able to access the voicemail. I had to slow the Baud rate to 19200.

Next question. I was able to add some new mailboxes but I have not figured out how to delete them. I believe all I nee to know is the list number.

DL + list # +A to add mailbox or D to delete mailbox + [mailbox # or #-#]
DL + -D (delete list) or -L (see list) + list #
* Note : += blank space, [ ] =entry not required


Moderated by  DrPbx, ttech 

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