Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Vodavi XTS-IP - Call Failed when Dialing In
#631195 07/17/19 05:26 PM
Joined: Nov 2007
Posts: 88
Member
OP Offline
Member
Joined: Nov 2007
Posts: 88
Hello everyone. We have a vodavi XTS-IP and it has been running great however the last couple of months I am starting to get complaint of callers getting "Call Failed" when calling in. Nothing has been changed on the system.

When that happens, a reboot of the PC machine usually takes care of it. I attach a screen shot of the pathfinder dos screen. Not sure if has some information that is useful to diagnose the issue. any input is greatly appreciated. Thank you

[Linked Image from trans-western.com]

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: Vodavi XTS-IP - Call Failed when Dialing In
crazysupratt #631220 07/18/19 05:30 PM
Joined: Jan 2008
Posts: 3,814
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,814
When does this call fail happen? During a transfer to extension or voice mail box? During auto attendant operation?

Last edited by Derrick; 07/18/19 05:31 PM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: Vodavi XTS-IP - Call Failed when Dialing In
Derrick #631712 08/09/19 06:29 PM
Joined: Nov 2007
Posts: 88
Member
OP Offline
Member
Joined: Nov 2007
Posts: 88
Sorry for the late reply.

When it happens, I don't think it reaches the auto attendant. The caller would get a busy signal.

The system uses auto attendant for the 3 companies.

Menu 500, 600, and 700.

Anyone calling from

499-2000 goes to 500
499-2020 goes to 600
225-3030 goes to 700

This hasn't happen since the last phone system reboot which was a month ago. I'm now keeping a log of the event so maybe I can find a pattern. Thanks.



Link Copied to Clipboard
Forum Search
Most Recent 5 Post
2199 Lithium battery
by brokeda - 10/24/20 06:01 PM
Colour Choice for X-16 gone...
by MooreTel - 10/24/20 01:49 AM
Are you an Asterisk Ace?
by Toner - 10/22/20 03:39 PM
SVMI Card settings backup & restore
by Hofman telekom - 10/21/20 01:46 PM
Who's Online Now
20 members (newtecky, justbill, Joe Talbot, Mercenary Roadie, Bob3470, hitechcomm, Yoda, RATHER BE FISHING, Herk, jsb15, nfcphoneman, nortelvoip, Edward_, buttercool, BobRobert, hbiss, Curlycord, brokeda, dexman, Touch Tone Tommy), 126 guests, and 128 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,026
Posts637,641
Members49,367
Most Online5,661
May 23rd, 2018
Today's Birthdays
There are no members with birthdays on this day.
Newest Members
chelsea419, jsb15, C.t.c.73, Farquie, 4teltech
49367 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 20
Ruben 15
hbiss 12
Toner 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners