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Joined: Nov 2007
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Hello everyone. We have a vodavi XTS-IP and it has been running great however the last couple of months I am starting to get complaint of callers getting "Call Failed" when calling in. Nothing has been changed on the system.

When that happens, a reboot of the PC machine usually takes care of it. I attach a screen shot of the pathfinder dos screen. Not sure if has some information that is useful to diagnose the issue. any input is greatly appreciated. Thank you

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When does this call fail happen? During a transfer to extension or voice mail box? During auto attendant operation?

Last edited by Derrick; 07/18/19 05:31 PM.

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Sorry for the late reply.

When it happens, I don't think it reaches the auto attendant. The caller would get a busy signal.

The system uses auto attendant for the 3 companies.

Menu 500, 600, and 700.

Anyone calling from

499-2000 goes to 500
499-2020 goes to 600
225-3030 goes to 700

This hasn't happen since the last phone system reboot which was a month ago. I'm now keeping a log of the event so maybe I can find a pattern. Thanks.



Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

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