web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Previously I routinely changed email voicemail notification addresses using OXO 30.0.28. Now I can't access Central Services, it's grayed out. Tried using 'Compatibility to older releases..' setting, older OXOs such as 22. and 20., even downloaded the latest 31.0,10 version, same. A co worker was able to access Central Services on his pc, I believe he's using 30.0.28 .

I'll try installing the OXO on my home pc and try it - but I wonder what could cause me to lose access to that setting?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Could not run the programmer on my home pc, a .dll file was missing. Tried reinstalling 30.0.28 and a 22. version, same.

Joined: Apr 2016
Posts: 8
Member
Offline
Member
Joined: Apr 2016
Posts: 8
I am not familiar with your particular software but here are some general thoughts.

If you receive an error with the name of the .dll you could search the drive to see if it exists. If it exists, you could try manually registering the dll. Also, if the path to the .dll is mentioned you could verify that the .dll exists in the folder mentioned.

Another thought is you may need to install the program using compatibility settings by right clicking on the installer and choosing Troubleshoot compatibility. Some of my Iwatsu software required this treatment on Windows 10.

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Since the.dll error was on my home pc I didn't pursue that since I really need it to work on my company pc, but thanks for the suggestions. I did try compatibility settings, no luck. The 'Cent Serv' button was still grayed out. Other station information is available. I found out I was able to access Central Services on another customer's site, and view the email address for voicemail notifications. A co-worker is able to access Cent Serv. on the one that I can't.

I'll see if I can get another pc at the office to install the programmer on.


Joined: Apr 2016
Posts: 8
Member
Offline
Member
Joined: Apr 2016
Posts: 8
Your coworker's pc works, your pc works on other sites, it points to the customer's firewall. It may not like the network you are using. You could try placing your computer on the network your coworker uses, if you have that luxury, as success would eliminate your pc as the source of the problem. Placing your coworker's pc on your network would help narrow things down as well.

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
We were both in our office on the same network. What's kind of strange is it's just that one subscriber setting I can no longer access.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
2 members (Toner, Touch Tone Tommy), 124 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5