Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
911 set-up
#632148 08/23/19 11:30 PM
Joined: Feb 2013
Posts: 66
DD782 Online Content OP
OP Online Content
Joined: Feb 2013
Posts: 66
CTX-100 with IES-32 VM -- Phone system does not use access code for outside line - just press the Line button. If they dial 911 you can here the tones being dialed. The ext. you dial from then locks up and you have to unplug it for about 20 sec. before you can use it again. What is the best way to program this right? Thanks, LYLE

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: 911 set-up
DD782 #632150 08/23/19 11:50 PM
Joined: Jun 2005
Posts: 2,566
Joined: Jun 2005
Posts: 2,566
The 911 follows program 550 for 911 routing regardless of which line the user used

Since you said that the user selects the lines without using a code, I would guess that you are using analog lines. The most common issue with analog lines is having more lines programmed then are actually connected/working.

As a test, I would dial 9 then a phone number to see which line picks up and if the call goes through. The 911 may be trying to use a dead line. If you can't tell which line was picked up when you dialed 9, put the call on hold and look at the display.

By design the extension will lock up so that the user does not try to hangup.

You should delete any unused analog trunks from the system. Option B would be to turn off e911 in the PBX.

Re: 911 set-up
DD782 #632268 08/27/19 11:24 PM
Joined: Jan 2010
Posts: 917
Joined: Jan 2010
Posts: 917
Or set the OLG for the unused PSTN trunks to 0 under Trunk Assignments


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
sbx remote vm message access
by davetel - 10/20/20 04:47 PM
OpenTSP - Windows 10
by FoneJacker - 10/19/20 03:09 PM
ESI Hosted
by mdaniel - 10/16/20 09:51 PM
Mitel phones
by jsaad - 10/16/20 06:22 PM
Vodavi In-Skin HDD VM Card
by ABLE1 - 10/16/20 01:17 PM
Who's Online Now
34 members (C.t.c.73, OBT, Toner, justbill, Professor Shadow, JBean3329, Touch Tone Tommy, Curlycord, dexman, Yoda, tim10, Iwatsu Guru, 304Tech, Daniel, Noobed2336, Corrupted DNA, metelcom, RATHER BE FISHING, Keyset6, rstrek, Bob3470, hbiss, Carl Navarro, Meyery2k, davetel, JWB199, vicbob, KRRath, Silversam, DD782, Neil Hes, Skunky, MooreTel, FoneJacker), 982 guests, and 63 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
Derbinator, Hound, Jaybroni, Tekamba
Newest Members
Farquie, 4teltech, TRIM IT, LLC, DocZ81
49364 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 25
Ruben 15
hbiss 13
Daniel 10
Bluewater Sailing
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners