Phone Systems

Previous Thread
Next Thread
Print Thread
Rate This Thread
#631496 - 07/31/19 05:52 PM Anybody here? I need help with AA not working  
Joined: Jul 2019
Posts: 2
Not007 Offline
Not007  Offline

Joined: Jul 2019
Posts: 2
New jersey
I’m helping out a non-profit who has a Telrad system thats around 18 years old.(I take care of computers and know little about phone systems but they asked me to look at it.

Normally an incoming call gets answered by the auto attendant. But now it just rings. And we found that calling another extension does not get the voicemail.

Looking at the box in the basement, I think I hear a faint clicking (from the hard drive?)

They realize They have to get a new system but for the short term is there a way to program all the phones to ring when there’s an incoming call? Right now the line lights are flashing green on all the phones but no sound. If they see it flashing, they can answer it. But not everybody’s watching the phone all the time to answer

Google Telephone Equipment Search
#631509 - 07/31/19 11:04 PM Re: Anybody here? I need help with AA not working [Re: Not007]  
Joined: Feb 2005
Posts: 274
telephonegunner Offline
telephonegunner  Offline

Joined: Feb 2005
Posts: 274
Did you try and reboot the voicemail? To reprogram the ringing you would need to know what version you are, have that version software and know where to re config the data base. Alot to ask for someone who has not done it before. There likely is a Telrad knowlegable person in your area, just need to find them.

#631536 - 08/01/19 04:35 PM Re: Anybody here? I need help with AA not working [Re: telephonegunner]  
Joined: Jul 2019
Posts: 2
Not007 Offline
Not007  Offline

Joined: Jul 2019
Posts: 2
New jersey
Wow! Thanks! I saw the last post in this forum was in Feb? Figured no one's here : )

Reboot the voicemail? I shut down the whole box, reseated the cards to the backplane, blew off dust, looked for failed components. reseated the amphenol connectors

there is a button on the IPEX1 that someone made a point to label 'reset button'., I forgot to ask someone about that.

But after the reboot, same problem - AA doesn't answer and voicemail doesn't pick up an extension... the call just keeps ringing.

They had verizon forward incoming calls to someone's cell phone for now. I hadn't thought of that. After hearing that, I mentioned I think we can set up google voice, have verizon forward to that number and then enter several people's cell numbers in google voice to ring all the phones at the same time.

A kluge, but it buys them some time.

#631697 - 08/09/19 01:55 AM Re: Anybody here? I need help with AA not working [Re: Not007]  
Joined: May 2002
Posts: 3,801
hitechcomm Offline
Moderator-Avaya, Polycom
hitechcomm  Offline

Moderator-Avaya, Polycom

Joined: May 2002
Posts: 3,801
New York, NY
Voice mail is shot. Needs to be replaced

#632473 - 09/03/19 07:12 PM Re: Anybody here? I need help with AA not working [Re: Not007]  
Joined: Aug 2002
Posts: 5,282
SSPhone Offline
SSPhone  Offline

Joined: Aug 2002
Posts: 5,282
I know I'm late to the game but if to have a monitor and keyboard to connect to the IPeX I can help you try to get it going. If the IPeX is connected to the network you can putty into it also.

Moderated by  SSPhone, tony3866 

Refurbished Phones & Equipment Search
Shout Box
Most Recent 5 Post
7100 Power Supply Repair?
by RM SYSTEMS. 09/18/19 12:04 PM
Polycom IP 7000 Soundstation
by SamsungCat. 09/17/19 01:30 PM
Valcom Class connect
by teldata1. 09/17/19 12:30 AM
Panasonic KX-TA824 Discontinuation
by DonaldR. 09/16/19 10:21 PM
OS 7200 External Forward Timeout Problem
by nlodoen. 09/16/19 06:12 PM
Who's Online Now
37 registered members (Professor Shadow, hbiss, dexman, jab1780, dude, jknichols, pdxjim911, oobie, Touch Tone Tommy, pvj, RM SYSTEMS, usedphones, DND ON, JBean3329, BtekFool, vicbob, nonameyet, mbhydro, newtecky, erniejoey, BTS01, KRRath, justbill, TelephoneSystemsDirect, gelehu, nlodoen, teldata1, MooreTel, nfcphoneman, BobRobert, metelcom, DonaldR, morephones, Bob3470, ThePhoneConnection, royb, jm2014), 1,763 guests, and 722 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Russ Micheli, Rob Lindstrom, Cristina Castill, It's Me, BOC
49127 Registered Users
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
azrael4854, Jig, Shell
Top Posters(30 Days)
dexman 94
C5Z 42
hbiss 18
ChrisRR 14
Daniel 13
50% OFF Most All Phones
FREE Voip Phone - Click Here!
Free Phone Repair Diagnostic
EMP & Lightning Home Surge Protection
EMP - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners