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Joined: Apr 2009
Posts: 18
Member
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Member
Joined: Apr 2009
Posts: 18 |
I have a customer who has several networked switches.
the T1 rings in to switch A, hits the AA on switch A then goes to a hunt group (non acd) on switch B.
the feature code for remove/replace isnt working. they are still getting calls when HG calls are diverted.
any ideas, other than dnd, so these users dont get hg calls?
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Joined: Apr 2009
Posts: 18
Member
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Member
Joined: Apr 2009
Posts: 18 |
I think i found the answer. the customer built the hunt group on switch A but all the members are on switch B.
Im having him rebuild the hunt group on the same node as the users and see if that works.
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