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OS7200 with SVMI-20i - Call Recording
#633244 10/11/19 07:32 PM
Joined: Jul 2019
Posts: 20
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Joined: Jul 2019
Posts: 20
Need some help with setting up a line key that users can hit to start recording the call. We are using the SVMI-20i. The line key option of CR is not working and from what I read it only works with the embedded VM card.

I do see an option in Eclass under prompts for call recording. Any help or guidance of where/how to configure would be much appreciated.

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Re: OS7200 with SVMI-20i - Call Recording
BtekFool #633246 10/11/19 08:30 PM
Joined: Jun 2006
Posts: 2,816
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Joined: Jun 2006
Posts: 2,816
The cr key needs the mailbox you want to record into as the extender (eg cr201).
There are some settings In cos you have to enable (vm rec set least)
There is a prompt that plays when you hit the cr key, can't remember which one it is.

This will use up a per on your vm whilst the recording is happening.

Re: OS7200 with SVMI-20i - Call Recording
BtekFool #633289 10/14/19 01:41 PM
Joined: Dec 2010
Posts: 631
Joined: Dec 2010
Posts: 631
Make sure you delete the prompt that says recording that way it is not heard when they press the button.

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