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SV8300 have to dial 9 on 911 call #633776 11/14/19 07:33 PM
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mreilly Online Content OP
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Good morning

Does anyone know how to dial 911 without having to dial a 9 first on SV8300?

AK Greatland

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Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633781 11/14/19 10:04 PM
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Rickman Offline
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Couldn't You just put a speed dial button on all the phones with 9911?


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Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633782 11/14/19 10:14 PM
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mreilly Online Content OP
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You could but if someone is unfamiliar with the site and tried to call and was unable to,there could be legal issues

Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633785 11/14/19 10:46 PM
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SSPhone Offline
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This is about to be a big issue for all systems thanks to Kari's Law

Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633786 11/14/19 11:09 PM
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mreilly Online Content OP
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I see people talking about putting signs up that state, for emergency call 9-911 but how many languages does it need to be displayed in and does it need to be in Braille as well. definitely going to be an issue if someone dies and they say they could have lived if 911 worked. maybe a little over the top but I can see the headlines now telecom tech arrested because phone system couldnt dial 911

AK Greatland

Just another beautiful day in the land of communications

Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633788 11/14/19 11:54 PM
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RATHER BE FISHING Online Content
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Certainly the SV8300 supports ARS or LCR. Should be able to invoke a digit manipulation table to insert 9 before 911 calls. I did that for years on Nortels and Comdials.


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Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633789 11/15/19 11:57 AM
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Carl Navarro Online Content
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I looked around and there seems to be a solution. It involves ARS and digit screening. Dial9

There's a PDF and further explanations.

Carl


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Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633792 11/15/19 01:13 PM
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dans Online Content
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I know comparing the SV8100 and SV8300 is apples to oranges and I have no experience with the 8300 but the 8100 out of the box will dial 911 with or without the trunk access code, I would think NEC engineered the 8300 the same way, have you tested this to confirm?


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Re: SV8300 have to dial 9 on 911 call [Re: mreilly] #633793 11/15/19 02:17 PM
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helpifican Online Content
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This can be done using LCR tables. Route 11 in the LCR and add 9 in the digit add table. We typically route 911 and 11 in the LCR. Modify the Max digits table for 11. Set it to 2 digits. The 9 is absorbed. Break out everything else around it.

Re: SV8300 have to dial 9 on 911 call [Re: dans] #633807 11/16/19 07:35 PM
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paulw Offline
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Originally Posted by dans
I know comparing the SV8100 and SV8300 is apples to oranges and I have no experience with the 8300 but the 8100 out of the box will dial 911 with or without the trunk access code, I would think NEC engineered the 8300 the same way, have you tested this to confirm?


Probably unlikely as the 8300 software is out of the ark 1980s and from NEC where as the 8100 is Nitsuku and the late 1990s. Here in New Zealand people don't have a problem with dialing 9 -911 for emergency calling. with signs scattered around the place saying that. . Enhanced 911 (E911) as the SV 8100 and later systems call it is hardly used as most of the techs seem to think it is too hard though I have seen schools using it..


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.

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