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#634001 12/05/19 12:04 PM
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I'm trying to set up a fairly simple auto attendant scenario with an SBX. Lines 1 and 3 are programmed to ring to destination VM1, message 001. I have recorded menu greeting 001 and it plays properly when either line is called. The problem is that when either one of the three single-digit options in CCR #1 is selected, the caller is immediately dropped. Options 1, 2 and 3 route to extensions 100, 111 and 107, respectively. I know that all three of these extensions can be called successfully with no issues. Any idea what I'm missing here?


Ed Vaughn, MBSWWYPBX
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Do you have Disa turned on? That's the only thing I can think of that would prevent it from working.


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That was it, or so I thought. Dialing 1 or 2 from the CCR now routes the caller to X100 or 111 as expected, ring back tone is received, etc. Dialing 3 to reach extension 107 just hangs in silence and never sends the caller to the extension. Note that 107 is a valid extension and can be dialed directly with no issues. The CO line remains lit solid, but dialing 3 isn't going to any stations in the system. All entries in CCR table 1 have been confirmed to be correct. Any ideas now?


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Well... The only thing that comes to mind would be whether station 107 has line group access to the lines in question? Do they have line key appearance? Just as a side note, is ext. 107 flagged as a fax station (Don't think it would matter, just curious)? Maybe re-check where digit 3 is pointed? Make sure you are in the right day/ night mode when testing? Can you access the lines from station 107 and dial out? Not sure what else would cause it not to work. Good luck with it!


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I'd also be curious as to what happens if you were to point "3" to 100. This would tell us if it were an AA issue or a station issue. Just a thought.


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X107 actually is a fax extension, however that feature is not enabled. It does appear that the system is 'waiting' for an CNG tone as it would do with a fax extension. I pointed option #3 to other extensions and it transfers to them just fine. It has to be an issue with only extension 107, but I'm baffled as to what else it could be.


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I suppose you could always set up a virtual extension that is preset forwarded to 107. I know this doesn't "fix" the issue, but it may get you over the hump.


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I finally just sent CCR option 3 to a different extension for the fax and it now works fine. I remember that X107 is factory set to be a fax extension, but I couldn't find anywhere to remove those features which obviously were causing the issue. Thanks for the suggestions. I guess I've learned something new again with this system.


Ed Vaughn, MBSWWYPBX

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