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Joined: Apr 2018
Posts: 58
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I recovered a phone system that was NAND bricked and tested on our bench here. Everything was good. Sent to our customer and a sub replaced. Now they are getting ghost ringing from 2 extensions, and weird svr and cvr errors on phones causing them to lose dial tone. Has anyone else experienced this?
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Joined: Dec 2010
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After you recovered the system, did you upgrade it to the latest software? What kind of phones do they have? What kind of lines do they have?
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Joined: Apr 2018
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yes, v5.01, idcs 18d, 2 analog lines.
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Joined: Dec 2010
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Sounds like either a bad 4DM card. Is there a possibility of you being able to switch it out?
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Joined: Apr 2018
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Joined: Apr 2018
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So we replaced this system 3 times now, (third time was today) and they are still getting phantom ringing and the phone system rebooting. There is no way that I have 3 bad phone systems. I am at my wits end with this customer and I don't know what could be causing this issue.... Maybe co voltage feeding into ext ports? Dirty power??? I am totally lost here...
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Sounds strange.Something must have changed?
Is the LAN connected ?
Last edited by pvj; 12/20/19 12:42 AM.
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Joined: Nov 2013
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It sounded like the entrance lines from the building, or wiring to demarc have some bad pairs. Is the ghost ringing always happened on a certain line?
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Joined: Dec 2010
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Does the phantom ringing and the power cycles happen when the system is running just on default programming?
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Joined: Nov 2013
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Scratched my previous reply.
When you said, you replaced the PBX 3 times. Were you using the same SD card?
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