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STSe DISA issue #634584 01/12/20 02:28 AM
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EV607797 Offline OP
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Here's one that has me stumped. Line 4 is set for DISA, 24 hours w/FWD. System answers with dial tone, enter password and dial 9 (or any other code) and it works just fine. Dial 88 + CO line number and reorder tone is returned. All lines have DISA CO-CO enabled. Any ideas?


Ed Vaughn, MBSWWYPBX
Vodavi Telephones & Equipment
Re: STSe DISA issue [Re: EV607797] #634606 01/13/20 06:21 PM
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adteldon Offline
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I didn't use DISA very much with the STSe, but I will take a stab at it. When you say "reorder tone is returned" is it after dialing the entire co line (88+xxx) or is it before you can finish the sequence? The manual show's that you only have 2 options...Either dial 9 or 801-823. It doesn't look like 88+xxx is an option. The initail dial tone you receive isn't technically the same you would receive as a digital or analog extension, which means you have no way of programming the COS of the initial dial tone, therefore no way to access on a per line basis. I may be wrong, but it looks like it's either 9, or group 801-823 are the only choices you have. Maybe someone else can clarify.


"I thought I was wrong once, but I was mistaken"
Re: STSe DISA issue [Re: EV607797] #634612 01/14/20 04:26 AM
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EV607797 Offline OP
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Don, if you monitor an e-trace during these calls, it shows a fictitious (out of range) extension number as being the "station" doing the calling. I know that with the XTS, it was extension 352. The reorder tone is returned after dialing 8800X in its entirety. It may be that this isn't available, but it sure would be nice. In this instance, someone took off for the weekend and forwarded their main number to a dead cell phone. I had to give the customer the bad news that they had to go to the office and cancel the CO forwarding. Had I been able to make this work via DISA, I could have saved them the hassle and been a hero. Oh well, maybe it just can't be done.


Ed Vaughn, MBSWWYPBX
Re: STSe DISA issue [Re: EV607797] #634621 01/14/20 04:50 PM
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adteldon Offline
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Love being the hero, but sometimes it doesn't work out. Couldn't they have just called the carrier to do a RCF temporarily?


"I thought I was wrong once, but I was mistaken"
Re: STSe DISA issue [Re: EV607797] #634645 01/15/20 05:31 AM
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EV607797 Offline OP
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I suppose, but have you called after-hours support for any service provider? The language barrier alone makes this a non option! It just stinks that you can access literally every system feature via DISA except this one which I consider to be fairly important. Oh well...


Ed Vaughn, MBSWWYPBX
Re: STSe DISA issue [Re: EV607797] #634717 Yesterday at 04:27 PM
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oobie Offline
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Ed,
I'm pretty certain we attempted to do this years ago and Paul at vodavi said it couldn't be done. And the reason we were trying to do it was very similar to what you are trying to do they wanted it in the event of not getting into the office they could forward. If my memory serves me correct we put it that main line in its own Pool group to get around it. This particular places was "squared" so it didn't really affect anything else.
Gary


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