Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
OS 7200 - Strange Daily Voicemail Alarm
#635272 02/11/20 02:18 PM
Joined: Jun 2012
Posts: 28
nlodoen Offline OP
Member
OP Offline
Member
Joined: Jun 2012
Posts: 28
We have an OfficeServ 7200 system which I recently switched from a PRI to SIP trunk that has been notifying my voicemail box (I'm the admin) every day since. Each morning I have the "1 NEW VM MSG" message showing on my set display and the "message" key LED is on but when I log onto my voicemail there are no new messages. I'm assuming this is some kind of alarm but not sure what is causing it. Initially I thought it might have been because the PRI circuit was no longer active and the PRI trunk card was reporting this to the MCP which was sending the alarm - so I shut down the system and removed the PRI trunk card. This didn't make any difference as I'm still receiving the alarms. Any suggestions as to what might be causing this and how to stop it from happening would be appreciated. Thanks.

Last edited by nlodoen; 02/11/20 02:20 PM. Reason: Spelling error.
Samsung Telephones and Equipment
Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635275 02/11/20 02:40 PM
Joined: Sep 2001
Posts: 2,185
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,185
So when you log into the voicemail and enter your password you then get the no new messages prompt?And then does the display go back to normal time/date display and message light goes out?

Re: OS 7200 - Strange Daily Voicemail Alarm
pvj #635276 02/11/20 02:58 PM
Joined: Jun 2012
Posts: 28
nlodoen Offline OP
Member
OP Offline
Member
Joined: Jun 2012
Posts: 28
Originally Posted by pvj
So when you log into the voicemail and enter your password you then get the no new messages prompt?And then does the display go back to normal time/date display and message light goes out?

Correct for both. If I wait two days it will show 2 new messages waiting and so on but when I log onto voicemail it says "there are no new voicemail messages".

Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635277 02/11/20 03:11 PM
Joined: Sep 2001
Posts: 2,185
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,185
Very strange I could see it if there actually was a "short" message like a hangup but then there would be an actual message. But every day is strange Have you checked the activity logs to see if you can see anything? There must be something causing it

Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635279 02/11/20 03:31 PM
Joined: Jun 2012
Posts: 28
nlodoen Offline OP
Member
OP Offline
Member
Joined: Jun 2012
Posts: 28
What do you mean by activity logs? The OS 7200 Alarm History (6.1.1) has nothing showing up that coincides with these daily alarms. On the voicemail system the "Display Error Log" shows the following two entries every day at 3:00 a.m. but nothing else that occurs daily:

NOTICE - Thu Feb 6 3:00:00 2020
Daily system maintainance

NOTICE - Thu Feb 6 3:00:56 2020
System maintainance complete

The voicemail user and activity logs don't show anything that is occurring daily. This problem definitely started right after we switched from the PRI to the SIP trunks but what exactly is causing it has me stumped. Thanks.

Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635280 02/11/20 03:37 PM
Joined: Sep 2001
Posts: 2,185
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,185
Port activity

Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635281 02/11/20 03:46 PM
Joined: Jun 2012
Posts: 28
nlodoen Offline OP
Member
OP Offline
Member
Joined: Jun 2012
Posts: 28
Just to rule out that this is part of the VM daily maintenance, I manually kicked that off and it completed without triggering the voicemail alarm so it's not related to that. Guess that isn't a surprise though as the PRI to SIP trunk migration shouldn't affect the VM system. It's got to be something coming from the MCP I think but have no idea what.

Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635282 02/11/20 03:50 PM
Joined: Sep 2001
Posts: 2,185
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,185
Your calling it a voicemail alarm but isn't this a voicemail message? Whatever is sending this message should show up in the port activity .

Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635283 02/11/20 03:59 PM
Joined: Jun 2012
Posts: 28
nlodoen Offline OP
Member
OP Offline
Member
Joined: Jun 2012
Posts: 28
I guess I'm calling it a voicemail alarm as I assumed that's what it was since there isn't an actual voicemail message associated with the display and message light indicated message. Unfortunately, it happens overnight sometime so I'm not sure how to monitor the port activity unless I want to pull an all-nighter ;-).

Re: OS 7200 - Strange Daily Voicemail Alarm
nlodoen #635284 02/11/20 04:16 PM
Joined: Sep 2001
Posts: 2,185
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,185
Do you have a SVMI manual?You should be able to check the Operating Utilities port activity log and do a search

Page 1 of 2 1 2

Moderated by  Genesiscomm, nameless, pvj 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Basic Mode Transfer
by ffej010 - 03/30/20 10:32 PM
Officeserv with Skyetel
by Bushmills - 03/30/20 09:05 PM
END OF SALE?
by dude - 03/30/20 06:40 PM
Remove Line 3 from routing to Auto-attendant
by sonny88 - 03/30/20 05:47 PM
System Call forward fail CIX670
by SSPhone - 03/30/20 01:35 PM
Who's Online Now
43 members (hbiss, EV607797, Professor Shadow, newtecky, Yoda, bretthaze, Carl Navarro, Mercenary Roadie, hitechcomm, justbill, RATHER BE FISHING, Bob3470, dexman, toinfinity, Touch Tone Tommy, skip555, ffej010, jeffmoss26, Ruben, JBean3329, bdunne, metelcom, sonny88, Keyset6, Bushmills, Biztel Cuban Okie Tech, Daniel, ChrisRR, Memphisribs, BobRobert, mongo5150, Bruno Torres, nfcphoneman, dude, jknichols, brokeda, conxtel, phonman123, SSPhone, sfletcher, KRRath, inspector754, HutchComm), 884 guests, and 55 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,599
Posts635,134
Members49,260
Most Online5,661
May 23rd, 2018
Today's Birthdays
Adam Randall, Felton 1967, FeltonD, paezacero, Spencer
Newest Members
randyt, Justin FCMI, Link_HC, bryann84, pmj
49260 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
Ruben 40
dexman 35
hbiss 14
davetel 11
Buy one Get one FREE when you use PayPal at checkout! Code T28P
Yealink $39.95 Buy one Get one FREE when you use PayPal on checkout! Code T28P
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners