Svmi20i no longer lighting msg waiting lamps

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Svmi20i no longer lighting msg waiting lamps #635359 02/14/20 12:33 PM
Joined: Jan 2007 Posts: 1,032 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,032 N/W New Jersey	Greetings, A client has an Os7400 with a Svmi20i the autoattendant is working and routing calls the voicemail boxes are answering and taking messages but the message waiting indicators are not lighting? I looked at the mailboxes MWI is yes the mailbox shows a new msg but it shows the indicator is off instead of on in the mailbox and on the phone this is happening to all users. Any thoughts? Thanks as always, John John 807

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Re: Svmi20i no longer lighting msg waiting lamps John807 #635360 02/14/20 01:07 PM
Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada	Don't want to sound like tech support but have you rebooted the system?

Re: Svmi20i no longer lighting msg waiting lamps pvj #635361 02/14/20 01:15 PM
Joined: Jan 2007 Posts: 1,032 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,032 N/W New Jersey	I haven't because there is a Police Department on the system as well. I was hoping for either a refresh lamps option I was unaware of or whether the attempt to light the light shows in the activity log. I have to wait until Monday for the Holiday to do a reboot Thanks John 807

Re: Svmi20i no longer lighting msg waiting lamps John807 #635553 02/21/20 03:05 PM
Joined: Jan 2007 Posts: 1,032 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,032 N/W New Jersey	O.k. I deleted a mailbox rebuilt the mailbox sent a quick memo to the mailbox and all the msg waiting lights started working again on the entire system? John 807

Re: Svmi20i no longer lighting msg waiting lamps John807 #635554 02/21/20 03:45 PM
Joined: Jan 2007 Posts: 1,032 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,032 N/W New Jersey	O.k. I deleted a mailbox rebuilt the mailbox sent a quick memo to the mailbox and all the msg waiting lights started working again on the entire system? John 807

Re: Svmi20i no longer lighting msg waiting lamps John807 #635555 02/21/20 03:46 PM
Joined: Jan 2007 Posts: 1,032 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,032 N/W New Jersey	O.k. I deleted a mailbox rebuilt the mailbox sent a quick memo to the mailbox and all the msg waiting lights started working again on the entire system? John 807

Re: Svmi20i no longer lighting msg waiting lamps John807 #635557 02/21/20 03:55 PM
Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada	Don't fight it, it's working

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