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Svmi20i no longer lighting msg waiting lamps
#635359 02/14/20 04:33 PM
Joined: Jan 2007
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John807 Offline OP
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Greetings,

A client has an Os7400 with a Svmi20i the autoattendant is working and routing calls the voicemail boxes are answering and taking messages but the message waiting indicators are not lighting? I looked at the mailboxes MWI is yes the mailbox shows a new msg but it shows the indicator is off instead of on in the mailbox and on the phone this is happening to all users. Any thoughts?

Thanks as always,
John


John 807
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Re: Svmi20i no longer lighting msg waiting lamps
John807 #635360 02/14/20 05:07 PM
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pvj Online Content
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Don't want to sound like tech support but have you rebooted the system?

Re: Svmi20i no longer lighting msg waiting lamps
pvj #635361 02/14/20 05:15 PM
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John807 Offline OP
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I haven't because there is a Police Department on the system as well. I was hoping for either a refresh lamps option I was unaware of or whether the attempt to light the light shows in the activity log. I have to wait until Monday for the Holiday to do a reboot Thanks


John 807
Re: Svmi20i no longer lighting msg waiting lamps
John807 #635553 02/21/20 07:05 PM
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John807 Offline OP
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O.k. I deleted a mailbox rebuilt the mailbox sent a quick memo to the mailbox and all the msg waiting lights started working again on the entire system?


John 807
Re: Svmi20i no longer lighting msg waiting lamps
John807 #635554 02/21/20 07:45 PM
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John807 Offline OP
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O.k. I deleted a mailbox rebuilt the mailbox sent a quick memo to the mailbox and all the msg waiting lights started working again on the entire system?


John 807
Re: Svmi20i no longer lighting msg waiting lamps
John807 #635555 02/21/20 07:46 PM
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John807 Offline OP
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O.k. I deleted a mailbox rebuilt the mailbox sent a quick memo to the mailbox and all the msg waiting lights started working again on the entire system?


John 807
Re: Svmi20i no longer lighting msg waiting lamps
John807 #635557 02/21/20 07:55 PM
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pvj Online Content
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Don't fight it, it's working smile


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