Business Phone Systems

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Joined: Jan 2014
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jsj Offline OP
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This has me baffled. The system is a KXTDE200. Extensions are KXT-7633

One extension is acting weird. It can place and receive outside calls just fine, and the DSS lamp for that station lights when it goes off hook. But when you place an intercom call TO that extension the extension''s DSS light does not come on.
The extension auto-answers like it should, with the alert tone, and you can talk to the extension, but there is no audio coming back from the extension. I tried 790 clear station features but no change.

I suspect some station 'feature' has been inadvertently enabled but I can't figure it out.

Any assistance is greatly appreciated.

Atcom VoIP Demo
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Have you tried a different port/ phone . There’s No settings that would cause that problem


“I have not failed. I've just found 10,000 ways that won't work.”
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jsj Offline OP
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OK, I'm an idiot. Try the simple things first. Disconnecting and reconnecting the extension cleared it.

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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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You're not an idiot. Panasonic systems, and occasionally even the phones themselves, have minds of their own. In a way, I often think that they're smarter than we are. Regardless, thanks for checking back and letting us know the outcome.


Ed Vaughn, MBSWWYPBX
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LOL You can have a system play for years and just freeze. Power cycling fixes it. Or, the old 123211's would work for 10 or 15 years then the switching power supply would just buy the farm. So much fun.

Carl
Wondering why abortions are essential services but church is not.....


Moderated by  Carl Navarro, OBT 

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