sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Call Forward

Hello All,

I have an office that forwards night calls to an answering service if selected. The setup is as follows:

- caller calls into office main number
- office is in night mode so it forwards to a call routing annoucement which has an option for the user to press 3 to get the answering service. Digit translation for 3 is to go to a station which forwards calls to the answering service

Answering service will answer the call and sometimes will forward the call to an after hours employee's cell phone. The problem is that all calls forwarded to the on call person has a very very low volume.

When the call gets forwarded from the station to the answering service, does the call get dropped from the Inter-tel system? If not, would this be why volume is so low when answering service forwards again? Maybe its forwarding too many times and degrading the call?

Thanks in advance.

Your exactly right the call is coming in on a trunk, going out on a trunk then the service is sending it out another trunk. The DB loss will be pretty big.
You actually have a few options,
Do you really need the answering service or could the caller selection option 3 go straight to the cell phone? If so you can forward the phone to the cell phone of the on call person,
You didn't mention the system or version you have but if phantoms are an option you can build a phantom for each cell phone of the on call and forward the phone to the phantom.
Again depending on the system and version you might be able to bump the transmit on the co trunks (if you have copper lines)about 3 db is a good place to start.
Hope this helps
Randy

Thanks for the reply! Unfortunately, there is no option to forward directly to cell. It has to go through the answering service. I'll try your suggestion of bumping up the trasmit. We ae using the Axxess system DB programming version 9.

If I remember correctly Axxess will not allow you to bump the volume but I think 9.0 has the ability to run hybrid ballance I would do that to get the most out of the lines
Randy

There is a conference gain setting that is available in on-line monitor. I don't remember exactly where, and can't find the tech bulletin. Does anyone recall?

good call DND On!... in online monitor system/System information on the right you will see Conferance gain.
You have 4 options
0= -3 db Adds -3db
1= -6 db Adds -6db
2= -9 db Adds -9 db
3= 0 db Disables

Be sure do do lots of test calls when you play with this it says you can make a bad squeel on the line when you connect or disconnect
Randy

Oh wow. thanks all for the great info!!

I looked and see that our setting is 5. Any idea what 5 refers to?

You have 4 options
0= -3 db Adds -3db
1= -6 db Adds -6db
2= -9 db Adds -9 db
3= 0 db Disables

Correct me if I'm wrong here, these settings appear to attenuate, not amplify.