sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Avaya - Lucent Telephones & Systems acs call forward

my customer has a partner acs 5x9 processor and wants to call forward his calls to his cell phone in the evening. looking at the manual it looks like it can only forward to other extensions. is this correct. thanks. dave

They would have to use the traditional call forward feature from their telco. I don't believe the ACS is able to do what you're asking.

An extension can be the Call Cover for a line. #206-7-{Line Number}-3, #208-{Line Number}-{Covering Extension Number}
Allow the covering extension to use the Remote Call Forward feature #322-{Extension Number}-1
Put his cell phone number in Personal Speed Dial 99 on the Covering Extension, and program a button for Feature-11-{Extension Number}-99
Press the Call Forward button before leaving in the evening, and incoming calls will grab a 2nd line, call the cell number in 99, and conference the lines together

If it is only calls TO his extension, say from the night auto attendant, then just leave the lines as they are, give him Remote Cal Forward, program the speed dial and forward button, and then the forward is on, calls transferred from the AA to his extension will forward to his cell, all other calls get normal treatment

the story spectrum is giving him it their sip trunks dont have this feature. gonna use info with pgm 206 and 322 and give it a shot. thank you.

Spectrum has the call forward feature. Many customers using it. It is a feature Spectrum has to activate.