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Blocked caller ID presenting as an internal call
#636307 04/08/20 05:01 PM
Joined: Aug 2007
Posts: 45
ILE Offline OP
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Joined: Aug 2007
Posts: 45
External calls route to an AA, and one-key dial to a workgroup. When inbound caller ID is blocked, the workgroup is presented with a call that only shows the extension ID and name of the workgroup. Is there a different way to route the call so we could at least get the trunk group ID, or at most get the actual "Blocked" cid message from the carrier? We don't mind if the ID is blocked, we just need to be able to answer the call appropriately.

Shoretel Telephones and Equipment
Re: Blocked caller ID presenting as an internal call
ILE #636723 05/07/20 08:17 PM
Joined: Aug 2007
Posts: 45
ILE Offline OP
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Joined: Aug 2007
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I added a route point in between. That fixed it.


Moderated by  upstateny 

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