web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 4 1 2 3 4
#637018 06/02/20 10:35 AM
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
I have a customer that routinely connects to an ECS from her PC via the network. Today she's getting a 'Connection refused' error. I asked her to open a DOS window and ping it, the ECS is responding and sending a reply. I think I have may experienced this once at a customer's site - but if I recall correctly next time I was there it was OK.

Any idea of what can cause the 'Connection refused' message? I believe last time this customer had the trouble she rebooted her PC, then was able to get it. That's not the case this time.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
I wanted to edit this post but didn't see an option. This is the same customer that had the trouble that I posted back on 2/4/20. I'll see if the customer can connect this afternoon or tomorrow.

Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
In looking through the manual it appears that the Browser Programming was released back in the Windows XP days and operates up to Windows 7.

Is it possible that there might be a Microsoft update that might me interfering with the connection? I know a lot of laptops that worked great connecting divices to the XP environment and wouldn't with OS's beyond XP or Windows 7. Don't know if that's you case.

Regarding Editing: Editing is only allow for a certain amount of time, not indefinitely.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Like back in February, the customer is now able to connect a day later. I use the Icon Programmer on a Windows 10 laptop. I got this once when connecting to a customer's Iwatsu PBX remotely via the VPN client they supplied me. I connected to their network fine, got the 'Connection refused' error when attempting to connect to the PBX. The next time I tried a few days later, it was fine. Don't know what the customer has for a PC. Next time I'll ask. I did suggest that she contact her I.T. company to check out the situation, but since it's working now she did not put in a ticket.

Thanks for checking the manual. Yea the programmer was developed years ago. There was even another one before that which is required on some very old Iwatsu PBXs that may even go back to Windows 3.1.

Got it re: editing.

Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
I think that last Omega systems I programmed was a III or possibly IV...it's been quite a while.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Feb 2014
Posts: 32
Member
Offline
Member
Joined: Feb 2014
Posts: 32
I have a customer that has this exact same problem. Sporadically it just refuses a connection. 9 times out of 10 they have to reboot their phone system if it is something that has to be done immediately and sometimes a few days later it will be fine. It seems like there is a process that gets the connection port frozen and either time or a reboot releases that connection. I know if you have enterprise services running on another computer that uses the "web programmer" it will do this a lot. I have never spent a lot of time with this because the Installed programmer works just fine and i disable that service when I have installed Enterprise Services. Unfortunately without a bunch of "All Error Logs/File transfer" and to pay Icon for their time, this problem will most likely not be resolved. Maybe time for an upgrade?

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
One thing you could do is have the system reset at a certain interval. As long as they're not a 24/7 operation you could do daily overnight. I have at least one system doing that where one CO port consistently loses it's Caller ID function. I was going onsite to re-seat the 408 - but it was happening a few times a week and we didn't have remote access at the time. We have a several customers that we connect to using LogMein - simply a PC at their site we remote into the run the Icon programmer from it. With that, usually on site I can't even connect physically to LAN1 in the CPU with a cable - I get something like 'Another user is already connected', I think it has to do with services related to what you've mentioned - but I'll end up even when on site using LogMein which is kind of a pain, several log in screens and of course the resolution is smaller.

Professor Shadow - we have one more Iwatsu ZTD and I think an Omega IV. Both of those are 2 pair per phone. Believe it or not we still have an Omega III - not even digital, an 'electronic' system. 3 pair - why I still have a reel of 3 pair 1A2 cross connect! We replaced the other Omega III 2 years ago with an Iwatsu Adix. I think all the jacks used the wh/or pair for T&R on the 'new' system. The Iwatsu ECS is a great system IMO. Since April I've had a 5910 IP phone at home connected to our system at the office.

Some customers are returning to their offices. We have one request already to move a couple extensions so they'll be physically distanced further from each other.

Last edited by Keyset6; 06/03/20 04:23 PM.
Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
There used to e an issue where Window's updates would kind of corrupt a dll file in the programmer that would cause that error. Usually, re-installing the programmer would fix it.

I still service half a dozen ZTDs, a couple ZTSs and a smattering of Omegas IIIs and IVs. They did in fact use the wht/or pair for T/R audio, with the wht/bl used as a bypass pair and wht/gn for DC voltage. I even have a 412 and one solitary 128, which I am proud to say, was recently converted from coal to regular house curent.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Aug 2004
Posts: 9,155
Likes: 16
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,155
Likes: 16
Wow an IDS-128 still in service? I went to school on this platform when they came out in the mid 80s I think. Never got to install one.


[Linked Image]
Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
one of the first jobs I helped on was replacing an ITT 1A2 with an Iwatsu ADIX VS.
It was nice having lots of spare pairs to keep both systems running in tandem.


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Originally Posted by JBean3329
I still service half a dozen ZTDs, a couple ZTSs and a smattering of Omegas IIIs and IVs. They did in fact use the wht/or pair for T/R audio, with the wht/bl used as a bypass pair and wht/gn for DC voltage. I even have a 412 and one solitary 128, which I am proud to say, was recently converted from coal to regular house current.

Wow - you've got more vintage systems than we do! I'll admit I don't know what the 128 is. We did an inventory earlier this year and don't recall coming across 128 parts and phones. I'll ask if we ever had any. In 2018 we replaced an Omega III with an Adix.

I have a modified 1A2 system at home. I've replaced 400E lines cards with my own circuits so standard non-1A2 phones can initiate off hook lamps and hold. One of the IDFs is a 66 block behind the living room couch. The system was handy when everyone was living here - at dinnertime pressed 0 on the intercom to page throughout the house.

Next time the customer runs into the trouble of not being able to connect I'll keep re-installing the Icon Programmer in mind. I'll see if it could be installed on a second PC. This particular system was not installed by us. It was offered to us to service after another company took it over but had no Iwatsu experience.

For a couple months I've had a 5910 at home connected to our office system, and a Grandstream phone to our hosted system. The 5900 is a great IP phone IMO. Actually I think most Iwatsu phones/systems were. We sent several 5900 series phones out to customer's homes with POE adapters in the last few months that were fortunate to have an ECS with an MBU.

Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
All of the older systems were pretty hardy rigs. It's lack of repair parts that gets most of them replaced these days. That said, programming some of them was kind of difficult at time. Some of the steps were convoluted and didn't make a lot of sense. Other areas were almost automatic. Some systems supported display phones, so programming info was easily read, while other systems, like an Omega III utility version, required the reading and interpretation of LEDs on the master phone. If you understood binary coded octal, it was a breeze. Iwatsu/ICON is really good equipment. It's too bad development has stopped on the ECS.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Aug 2004
Posts: 9,155
Likes: 16
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,155
Likes: 16
Trying to remember way back then but didn't the 128 get programmed with a SPRG programming module?


[Linked Image]
Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
oh, the number of Omega III and IVs we scrapped...I remember an ITT 3100 in the dumpster too!


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
Yep..the program setting box. Bunch of rocker switches that would drive you to drink within minutes.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Wow I never knew the Omega III was even programmable! I was at a Samsung DCS service call today which is programmed from a phone. Entering a name is like texting on a flip cell phone.

Going to the site tomorrow that was an Omega III that went to an Adix 2 years ago. Their 3rd CO line has a hum and any pages can be heard very clearly on that line. I advised them for now assume any pages could potentially be heard by those that are using the outside lines.

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Speaking of the Omega III - had a service call on one (our only) yesterday. There was one employee there sine 1980, she believed the system was installed in 1983 like I guessed.

A phone was going dead - no lights. The customer would reset it, and it would work for a while. I replaced the line cord which was in very bad shape, but that probably was not a factor. Went through some spare phones they had, designated two as good spares. I never really worked on the KSU itself, don't know if a bad line card or SUB, whatever it's called could be going bad. We still have some parts in the shop. They have a service contract with us. What we'd like to do is tell them we will replace the system with an Adix and 24 button Gen 2 or 3 phones at no cost to them.

I showed one of the owners one of those phones about a year ago. Amazingly, she seemed somewhat receptive to it. They are very old school, they what what's called 'The Rolodex' - a huge mechanical motor driven Rolodex with paperwork. We wouldn't even mentioned a hosted VoIP system to them.

Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
can you show a pic of the Omega III phone?


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Feb 2015
Posts: 472
Likes: 6
Administrator
Offline
Administrator
Joined: Feb 2015
Posts: 472
Likes: 6
Originally Posted by Professor Shadow
In looking through the manual it appears that the Browser Programming was released back in the Windows XP days and operates up to Windows 7.

Is it possible that there might be a Microsoft update that might me interfering with the connection? I know a lot of laptops that worked great connecting divices to the XP environment and wouldn't with OS's beyond XP or Windows 7. Don't know if that's you case.

Regarding Editing: Editing is only allow for a certain amount of time, not indefinitely.

I am not a expert on the phone systems But:
I can say that they probably have a issue with SMB versions if using a new pc to interface to a old system.
With say windows 10 the smb version default is now smbv2.
Older devices used smbv1 to communicate.
Unless you are setup for nsf communications.
https://www.gigxp.com/smb-vs-nfs-vs-iscsi/
To get that back on a win 10 pc it is easy and will work side by side with smb2.
On the PC goto
https://www.windowscentral.com/how-access-files-network-devices-using-smbv1-windows-10
Follow the directions.
Then try again.
Don't enable the self delete.
Or the next windows update will turn it off again.
Or if you don't use it for 30 days it may uninstall again.

You probably will need to reboot the pc for the change to take effect

Last edited by Ruben; 06/21/20 05:34 PM. Reason: Added Comment

There is no such thing as stupid questions.
Just stupid answers.
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
I'll make note of these steps, thanks.

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
This is one of 2 I brought back.

[Linked Image from i.imgur.com]

Joined: Dec 2002
Posts: 9,423
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,423
Likes: 1
wow!


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
I love the IN WATS and OUT WATS. It shows its age!


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
And every Omega III phone I ever saw had a stick-on paper label with extension numbers stuck on the face plate...


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
Originally Posted by JBean3329
And every Omega III phone I ever saw had a stick-on paper label with extension numbers stuck on the face plate...
i recognized a couple names myself.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Speaking of labels - one of the most time consuming things about replacing one of these is transferring the label on each and every key. I think the whole key can be pulled off rather than just the clear cover. If I recall the labels are adhered onto the key. I'm going to try taking the entire key off when I put together a replacement that amazingly we still stock.

Yes re: the WATS lines! I think this system was installed in 1983. I can't imagine seeing Grandstream or Yealink phones at the customer's site any time soon. Maybe 24 button Gen 2 phones from an Adix.

Joined: May 2002
Posts: 4,296
Likes: 7
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,296
Likes: 7
I just read this post, it's a tour of telecom history. Story could apply to so many older systems. Good story

Joined: Apr 2005
Posts: 2,498
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,498
Likes: 2
In wats out wats brings back memories of the phone dialers installed at the MDF's


We get old too soon, smart too late
Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
Originally Posted by dans
In wats out wats brings back memories of the phone dialers installed at the MDF's
Are you talking about those Mitel M-1 smart dialers that you could program to pick you long distance carrier?
Pull out your trusty RS-232 cable!

Attached Images
Attached PDF document
Mitel Smart-1 Dialer.pdf (8 MB, 69 downloads)

Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Rather than start another thread I thought I'd reply to this. Once again the customer could not connect - but for about a month so I went on site. I connected my PC to their network in a spare port in a switch next to the ECS cabinet. I was able to connect.

I then went to the contact's office - disconnected the network cable from the network docking station, plugged it into my PC. Again was able to connect. I gave the customer the installer file for the Icon programmer. She removed the old one and re-installed - same. Even installed it on a Windows 7 (all other PCs mentioned here were Windows 10) PC that's accesses via remote desktop. It has their timeclock software and other things that don't routinely need to be accessed. Still - no connection with that.

I then showed the customer how she can connect to LAN1 at the ECS and left an ethernet cord connected since it's on top of kitchen cabinets (an awful setup with the MDF in as access door in the customer waiting are.. once had to ask a customer to please move so I could get to it).

I wonder then - since it's not their network what in the world could be restricting access? I've heard of .dll files being involved, but I'd assume they would be re-written/corrected with the new install.

This will hopefully get them by until September until they move to a new building - of course with a new VoIP system not installed by us. Not unexpected as we didn't install the system, the company that did likely doesn't exist and the VoIP vendor doesn't know Iwatsu.

Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
It may have something to do with sockets being used by other programs. If you recall, if you have an ECS system with the OfficeLinx voicemail with the Enterprise Services installed, you had to shut down one of the running services in order to connect with the programmer. There's that special setting when creating the connection where you specify the address of the Enterprise Services server so it will shut down to allow the connection. That may be why you can connect with other devices but not the end user's. Could be a conflict with the user's pc. Just a stab at it....

Last edited by JBean3329; 01/20/21 08:24 PM.

Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
There's one site I have that has a Logmein PC connected to the ECS. I usually can't even connect with LAN1, have to use Logmein while on site which is kind of a pain. This particular site as a 4VML or something similar but I've heard the reason for the connection trouble is due to the reason you mentioned.

This customer also just has a 4VML. Strange that 2 of their PCs can't connect and mine can. They may not be too concerned - it's a car dealership that has another in the state that's some other VoIP system. A new building is under construction down the road, due to be completed in September. Of course once that's done they'll go with the VoIP system. Most of the existing building's wiring is Cat3 and they don't want to invest in the cabling for VoIP which makes sense.

Page 1 of 4 1 2 3 4

Moderated by  JBean3329 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5