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Mitel SX 20 e11 code
#637266 06/26/20 02:57 PM
Joined: Jul 2012
Posts: 31
Brian A Offline OP
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I have a Mitel SX20 customer that has had issues after a recent brown out. We have tried a power cycle. Calls only ring to the console in night mode and not in day mode. The programming seems intact but when I try to change any field in any programming mode it gives me an e11 code and doesn't let me proceed. I cannot find any information on the e11 error code. Has anyone heard of this?


I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
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Re: Mitel SX 20 e11 code
Brian A #637284 06/27/20 11:23 PM
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It is possible that a switch on the CPU card needs to be flipped to allow program changes.
Kevin


Instructions are just one man's opinion on paper
Re: Mitel SX 20 e11 code
Brian A #637293 06/29/20 07:11 PM
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Found it in the manual-
Error E11- Data entered is protected, set switch 8 on the CPU card to OPEN, then proceed.


Instructions are just one man's opinion on paper
Re: Mitel SX 20 e11 code
Brian A #637305 06/30/20 02:46 PM
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The 20 is so old. You really should upgrade.


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