Mitel SX 20 e11 code

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Mitel SX 20 e11 code #637266 06/26/20 10:57 AM
Joined: Jul 2012 Posts: 34 Southeast Missour Brian A Member
Brian A Member Joined: Jul 2012 Posts: 34 Southeast Missour	I have a Mitel SX20 customer that has had issues after a recent brown out. We have tried a power cycle. Calls only ring to the console in night mode and not in day mode. The programming seems intact but when I try to change any field in any programming mode it gives me an e11 code and doesn't let me proceed. I cannot find any information on the e11 error code. Has anyone heard of this? I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!

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Re: Mitel SX 20 e11 code Brian A #637284 06/27/20 07:23 PM
Joined: Oct 2007 Posts: 330 Likes: 1 Upstate New York C5Z Member
C5Z Member Joined: Oct 2007 Posts: 330 Likes: 1 Upstate New York	It is possible that a switch on the CPU card needs to be flipped to allow program changes. Kevin Instructions are just one man's opinion on paper

Re: Mitel SX 20 e11 code Brian A #637293 06/29/20 03:11 PM
Joined: Oct 2007 Posts: 330 Likes: 1 Upstate New York C5Z Member
C5Z Member Joined: Oct 2007 Posts: 330 Likes: 1 Upstate New York	Found it in the manual- Error E11- Data entered is protected, set switch 8 on the CPU card to OPEN, then proceed. Instructions are just one man's opinion on paper

Re: Mitel SX 20 e11 code Brian A #637305 06/30/20 10:46 AM
Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA westerntelephone Member
westerntelephone Member Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA	The 20 is so old. You really should upgrade.

Re: Mitel SX 20 e11 code Brian A #637668 07/29/20 05:04 PM
Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand paulw Member
paulw Member Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand	Oldy but a goody. I cut my teeth on those old Mitel SX10 and 20 systems. Were ahead of their times compared with some other electronic systems at the same time. Regards, Paul W Now back to a 0 day week. Love these 7 day weekends.

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