 summit dropping held calls | Joined: Jul 2003 Posts: 1,183 Member | OP  Member Joined: Jul 2003 Posts: 1,183 | my customer has trouble with calls left on hold for about 5 minutes being dropped. i think i shut off a held call transfer timer when i had this problem with sbx. can anyone confirm. and second they want the internal moh to have lower volume. i was messing with the tdm gain but didnt see anything for lcob but i did try the top one i think it was dkt for phones and music at the end. didnt help. is there a way to lower the music volume. thanks. dave | | | Re: summit dropping held calls | Joined: Aug 2003 Posts: 5,128 Moderator-Vertical, Vodavi | | Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,128 | Change the "I-Hold Recaller Timer" and the "Attendant Recall Timer" to 0.
For the MOH, I "think" its Rx Gain From Music to ACO (Analog CO). I've only had to adjust it a couple a few times and I always have to play with it. | | | Re: summit dropping held calls | Joined: Jul 2003 Posts: 1,183 Member | | OP Member Joined: Jul 2003 Posts: 1,183 | that worked great. thanks. | | | |
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