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summit dropping held calls
#638023 08/24/20 11:17 PM
Joined: Jul 2003
Posts: 1,183
davetel Offline OP
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Joined: Jul 2003
Posts: 1,183
my customer has trouble with calls left on hold for about 5 minutes being dropped. i think i shut off a held call transfer timer when i had this problem with sbx. can anyone confirm. and second they want the internal moh to have lower volume. i was messing with the tdm gain but didnt see anything for lcob but i did try the top one i think it was dkt for phones and music at the end. didnt help. is there a way to lower the music volume. thanks. dave

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Re: summit dropping held calls
davetel #638031 08/25/20 06:44 PM
Joined: Aug 2003
Posts: 5,128
Moderator-Vertical, Vodavi
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,128
Change the "I-Hold Recaller Timer" and the "Attendant Recall Timer" to 0.

For the MOH, I "think" its Rx Gain From Music to ACO (Analog CO). I've only had to adjust it a couple a few times and I always have to play with it.

Re: summit dropping held calls
davetel #638041 08/26/20 04:08 AM
Joined: Jul 2003
Posts: 1,183
davetel Offline OP
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Posts: 1,183
that worked great. thanks.

Moderated by  EV607797, MnDave, nfcphoneman 

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