Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#638118 09/01/20 08:14 PM
Joined: Feb 2005
Posts: 30
Member
OP Offline
Member
Joined: Feb 2005
Posts: 30
We have an ACD on a Samsung OS7400 that is sporadically not sending calls to the remote 3rd Party SIP phone that is logged in. The phone is up and if you call it directly, immediately after or at the same time as the failed ACD call, the 3rd party SIP device rings and can answer the call. Before the ACD was put in place, with the same call volume, no call ever failed to the remote phone. Has anyone ever heard of this?

Advertising Sponsor
KJPMaine #638159 09/04/20 07:03 PM
Joined: Aug 2011
Posts: 235
Member
Offline
Member
Joined: Aug 2011
Posts: 235
I've had similar issues with trying to use 3rd party phones/ apps in a UCD set up. I haven't been able to figure out a solution. It's almost as if it is taking too long to connect to the the 3rd party device/ app and so the system sees it as not available to take calls.

I don't know if there is a setting to change that.....

KJPMaine #638170 09/05/20 07:43 AM
Joined: Jun 2006
Posts: 2,866
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,866
3rd party sip phones on os7000 in ring groups aren't the best.
Even when they added support for unconditional ring groups they didn't all ring are the same time.

What version of software are you running?

KJPMaine #638227 09/11/20 01:43 PM
Joined: Feb 2005
Posts: 30
Member
OP Offline
Member
Joined: Feb 2005
Posts: 30
Version 4.92
Going to put a Samsung IP phone at the remote site to test and see if it's the network or the 3rd party SIP.

Thanks for the responses.


Moderated by  Genesiscomm, nameless, pvj 

Link Copied to Clipboard
Most Recent 5 Post
Comdial DXP Call flows
by Rocket J Tech - 04/12/21 02:59 PM
24 VS 23 Gauge
by teldata1 - 04/09/21 10:28 AM
Bell System Central Office Rotation
by dexman - 04/09/21 01:30 AM
DSX 40 built in auto attendant
by dougster - 04/07/21 03:16 PM
SVMI-2 AND SVMI-2E
by dougster - 04/06/21 11:16 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,342
Posts639,398
Members49,445
Most Online5,661
May 23rd, 2018
Today's Birthdays
Hossmaan
Newest Members
Rocket J Tech, Jonce, Generoso, Flashy65, dv8inpp
49,445 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 57
Ruben 17
MJonas 7
Linked Banner to your Product or Website
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
38 members (sundance, FONEFXR, nortelvoip, Yoda, justbill, jeffmoss26, dougster, mongo5150, Mercenary Roadie, dude, MooreTel, JBean3329, hbiss, Carl Navarro, Biztel Cuban Okie Tech, Curlycord, Touch Tone Tommy, pvj, KRRath, Ruben, www.telcom1.net, Rocket J Tech, phonemeister, Silversam, nfcphoneman, Professor Shadow, newtecky, BalkyNY, NateBates, Iwatsu Guru, Ironhedz, Memphisribs, Daniel, jsaad, gelehu, dexman, vicbob, metelcom), 599 guests, and 54 robots.
Key: Admin, Global Mod, Mod
Advertising Sponsor Spot 2
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners