Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#638326 09/21/20 02:24 PM
Joined: Nov 2008
Posts: 44
ALB300 Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 44
I have a customer that I'm trying to help remotely. They have a DK424 RCTUC3A / RCTUCDA. I have 1 extension (298) that shows it's forwarded to VM (333). All calls ring the receptionist during the day. When the outside caller is transferred, the caller hears ring back. The phone rings, but the callers gets transferred back to the receptionist not the ext.VM. I've tried to cancel the call forwarding (ITCM #601 Hang-up) The display says clear. But the forwarding remains in the display. Reset the system, no change. Tried to re forward the call (ITCM # 604333 hang-up) No change. Tried setting 656 & 657 just in case. Not sure what the next step should be.

Help Please.

EMP & Lightning Home Surge Protection
EMP - Click Here!
Joined: Jun 2005
Posts: 2,574
Member
Offline
Member
Joined: Jun 2005
Posts: 2,574
Is it possible that the display is showing a message indicator instead of showing the call forwarding enabled?

The sequence to enable call forwarding Busy / No answer on a DK system would normally be ITCM #604 333 Speed dial {Seconds} Redial

Joined: Nov 2008
Posts: 44
ALB300 Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 44
Thanks for the info. Is it possible to contact you while onsite for remote support? This customer is several states away. I can have a telephone person onsite but isn't familiar with Toshiba.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Most Recent 5 Post
7400 Reboot problem
by Bushmills - 01/18/21 06:32 PM
multiple voice mail cards in one system
by sketchypro - 01/18/21 12:43 PM
3rd party SIP clients
by Hofman telekom - 01/18/21 11:38 AM
vvxd230 star code issues
by sentrex1 - 01/16/21 01:47 AM
Konftel Speaker Phone on SV9100
by teldata1 - 01/15/21 11:56 AM
Who's Online Now
39 members (Curlycord, RATHER BE FISHING, abarmin, Yoda, BTS01, justbill, scanjet, hbiss, JBean3329, barnito, Joel J., dans, mbhydro, Bushmills, Ruben, sketchypro, iatech3800, nameless, sundance, Murray, JoeMiller, telecom guy10, hitechcomm, nfcphoneman, GDRoach, Mercenary Roadie, Tip&Ring, Hofman telekom, Meyery2k, Professor Shadow, Gary S., FoneJacker, Touch Tone Tommy, Carl Navarro, KRRath, BforBENDETTA, Silversam, vicbob, metelcom), 496 guests, and 58 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,182
Posts638,543
Members49,398
Most Online5,661
May 23rd, 2018
Today's Birthdays
dfaulk3, jjmaly, KX-T308, kx-tvm, rfgary, tapy17
Newest Members
FixYaBrokeStuff, Hopedpocketts, JoeMiller, Ricardo, Radioactive64
49,398 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 38
Yoda 21
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners